Sr Account Manager, Banking

Northern Trust • New York, NY

1d • $77,625 - $128,225 • Onsite

About The Position

Northern Trust, a Fortune 500 company, is a globally recognized financial institution operating since 1889, providing innovative financial services to individuals, families, and institutions. With over 22,000 partners, the company serves sophisticated clients using leading technology and exceptional service. The Sr Account Manager, Banking role is responsible for coordinating account administration for Banking clients, responding to inquiries, producing reports, and overseeing transaction processing. The position also involves assisting Private Bankers with business development, creating client presentations, and coordinating with the CSST servicing team. The role requires resolving all types of operational or processing issues and working independently most of the time under general supervision.

Requirements

• Knowledge of banking products and services is required.
• Knowledge of internal banking functions.
• Analytical, problem solving and organizational skills required.
• 5+ years’ experience, or equivalent, in financial servicing/accounting fields with client servicing background.

Responsibilities

• Acts as initial contact for complex client or partner inquiries for banking products and services.
• Assists with creating and implementing complex banking solutions (including treasury management) for new and existing WM clients.
• Assists bankers with internal administration of accounts, business development and client presentations including due diligence at the onset of a credit opportunity which includes gathering financial statements, industry research, basic feasibility analysis and other credit information required to assess loan.
• Acts as liaison with National Credit Center at inception and throughout Credit underwriting process.
• Coordinates with CSST to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners.
• Coordinates with the CSST team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc.
• Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up.
• Acts as resource for the relationship servicing team for highly complex WM relationships.
• Develops clear understanding of clients need behind service requests and communicates to service partners.
• Obtains appropriate information from partners and clients to facilitate service changes.
• Identifies service efficiency enhancements, process improvements, and service delivery.
• Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information.
• Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships.
• Provide support to Banker in areas of loan maintenance and onboarding when necessary.
• Responsibilities include processing loan payments accurately and efficiently, addressing loan-related inquiries, and ensuring continuity of service by assisting clients in the banker’s absence.
• Escalate client concerns in a timely and accurate manner.
• Act as designated backup to the Senior Personal Banker, providing coverage during absences and peak periods.
• Assist with front lobby banking responsibilities, including client transactions (deposits and withdrawals), cash handling, and end-of-day cash balancing in accordance with bank procedures.

Benefits

• Comprehensive benefits package including retirement benefits (401k and pension)
• Health and welfare benefits (medical, dental, vision, spending accounts and disability)
• Paid time off
• Parental and caregiver leave
• Life & accident insurance
• Other voluntary and well-being benefits
• Discretionary bonus program that may include an equity component
• Flexible and collaborative work culture
• Career mobility
• Movement within the organization is encouraged
• Senior leaders are accessible
• Working for a company committed to assisting the communities we serve
• Inclusive workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees