Sr. Account Director
Cushman & Wakefield•New York, NY
•Hybrid
About The Position
Cushman & Wakefield is seeking a Senior Account Director to lead a large, complex global client account within Global Occupier Services (GOS). This senior leadership role is responsible for overall account strategy, client satisfaction, service delivery excellence, and financial performance, while driving growth and innovation across the enterprise.
Requirements
- Bachelor’s degree required
- 12–15+ years of progressive leadership experience in global occupier services, outsourcing, or commercial real estate
- Proven success leading large, complex, global client accounts
- Demonstrated P&L ownership and financial management expertise
- Strong executive presence with excellent communication and relationship management skills
- Experience leading leaders within a matrixed organization
Nice To Haves
- MBA or Master’s degree preferred
Responsibilities
- Serve as senior executive relationship manager for a large, global client account
- Define and execute the overall account vision, strategy, and performance goals aligned to client business objectives
- Lead multidisciplinary account teams across Integrated Facility Management, Transaction Management, Project & Development Services, Portfolio Administration, and Workplace Strategy
- Drive client satisfaction, innovation, and continuous improvement across all service lines
- Maintain full P&L ownership, including budgets, forecasts, profitability, and EBITDA targets
- Identify and execute opportunities for service expansion, increased share of wallet, and contract renewals
- Lead executive-level business reviews, governance meetings, and growth discussions
- Ensure disciplined contract management, proactive risk mitigation, and timely issue resolution
- Partner with internal stakeholders (Finance, HR, Legal, Quality, Operations) to deliver best-in-class outcomes
- Lead, develop, and inspire a high-performing account leadership team
- Foster a client-first culture focused on accountability, collaboration, and results
- Partner with HR on talent planning, succession planning, performance management, and DE&I initiatives
- Promote strong collaboration across Cushman & Wakefield service lines and global regions
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
