Spravato Medical Assistant

LifeStance Health•Emeryville, CA

1d•$24 - $27

About The Position

LifeStance Health is seeking a Spravato Medical Assistant to serve as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role helps ensure quality customer service as patients navigate their mental health experience. The Medical Assistant oversees clinical therapy operations under a Physician’s direction, supports patient care and treatment, and helps maintain accurate documentation, medication handling, clinic readiness, and regulatory compliance.

Requirements

Certified Medical Assistant.
High school diploma or equivalent required.
Current BLS Certification.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and EMRs.
Ability to handle sensitive and confidential information in accordance with HIPAA.
Understanding of documentation standards.

Nice To Haves

Associate or bachelor’s degree preferred.
One or more years of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Oversee daily operations and management of clinical therapies under the direction of the Physician.
Greet and room patients; obtain weight and vital signs; review relevant medical information and current medications; and administer medications as indicated and ordered.
Review appointment screeners and alert the Physician when abnormal or high scores are reported.
Provide patients with clear instructions and education regarding treatments.
Ensure required documentation and consents are signed before treatment begins.
Confirm medication dosage and verify the correct dose before administration.
Obtain correct patient identification chairside before treatment begins.
Thoroughly monitor and assess patients throughout their stay.
Maintain clinical logs for compliance and accuracy.
Ensure clinic preparation is complete for the next shift.
Review new-patient intakes and collaborate with psychiatric clinicians regarding paperwork.
Establish professional relationships with new and existing patients.
Submit charting and documentation for each patient in a timely manner.
Organize supply storage, monitor expiration dates, and maintain sufficient supply levels.
Monitor and report inventory needs for daily operations.
Maintain compliance with DEA regulations for controlled substances.
Maintain a safe and clean work environment by following procedures, rules, and regulations.
Assist psychiatric clinicians with patient-care tasks, including prior authorizations, lab orders, patient letters, records requests, and coordination of patient forms and paperwork such as FMLA.
Facilitate communication among patients, medical staff, and pharmacies, including arranging medication deliveries.
Ensure patient pharmacy information in the medical record is accurate.
Assist with coordination of internal and external referrals for specialty services.