Sportsbook Trainer - Sportsbook - FT
About The Position
The Sportsbook Trainer, under the direction of the Director of Poker/Sportsbook and with guidance from the Human Resources Training Manager, is responsible for all aspects of onboarding and job training within the organization. This role involves training new hires as well as providing ongoing training to existing Team Members. The responsibilities of the Sportsbook Trainer extend beyond onboarding training to include the development and implementation of department-specific training guidelines and policies. Responsible for the overall training of all Sportsbook operations talent. Reviews policy and gaming procedures and ensures they are fully understood and adhered too by the new hire Ensures training compliance with all Seminole Gaming’s Compliance and Regulations. Responsible for the distribution of training materials and administering of training classes. Responsible for issuing feedback to the Director of Poker/Sportsbook and the HR Training Manager on all Sportsbook training initiatives Responsible for the instruction of Seminole Gaming’s management philosophies, policies and procedures, adherence to regulations, as well as other Federal & State compliance issues.
Requirements
- Ensures training compliance with all Seminole Gaming’s Compliance and Regulations.
- Responsible for the distribution of training materials and administering of training classes.
- Responsible for issuing feedback to the Director of Poker/Sportsbook and the HR Training Manager on all Sportsbook training initiatives
- Responsible for the instruction of Seminole Gaming’s management philosophies, policies and procedures, adherence to regulations, as well as other Federal & State compliance issues
Responsibilities
- Conduct comprehensive onboarding sessions for new hires, ensuring they have a clear understanding of the company's mission, values, policies, and procedures.
- Deliver training programs that cover essential skills, job responsibilities, and expectations for new employees.
- Facilitate onboarding sessions to familiarize new Team Members with the organization's culture, workplace norms, and work environment.
- Delivers training programs to enhance the skills and knowledge of current Team Members.
- Partner with department leaders to identify training needs and create tailored training plans to address gaps.
- Conduct regular training sessions on new processes, technologies, or industry regulations to ensure Team Members remain up-to-date.
- Assess training effectiveness through evaluations, feedback, and performance metrics.
- Collaborate with department leaders and subject matter experts to design and develop training materials, manuals, and guidelines specific to each department's needs.
- Ensure all training materials are up-to-date, relevant, and aligned with organizational objectives.
- Regularly review and update departmental training policies to ensure compliance with industry regulations and best practices.
- Responsible for all aspects of Department Name training initiatives to include:
- Offers training courses that encourage the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.
- Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
- Responsible for the distribution of all company and departmental training communication.
- Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.
- Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming’s and encourages other Team Members to do the same.
- Promotes positive public relations and creates an enjoyable atmosphere for all Guests.
- Amicably resolves customer related problems in a fast paced environment.
- Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
- Complies with regulatory requirements.
- Creates and ensures a fun-filled, entertaining and exciting environment.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
