Sportsbook Agent - Sportsbook - PT
About The Position
This role involves providing outstanding customer service while processing wagers for customers betting on sporting events. The agent is responsible for the efficient and timely exchange of cash on all transactions. The company emphasizes a philosophy of treating everyone as a 'Guest' and maintaining unparalleled service. The position requires adherence to tribal policies and procedures, professional engagement with patrons to resolve disputes and answer questions, and maintaining a balanced till for issuing and redeeming tickets and vouchers. The agent will also communicate and promote wagering options and promotions, identify and escalate potential complaints, business risks, and VIP customers, and maintain a well-stocked window for the next shift. Compliance with all rules, regulations, and cash handling policies set forth by the jurisdiction is essential.
Requirements
- Customer service and cash handling experience required.
- Experience at working both independently and in a team-oriented, collaborative environment is essential.
- Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
- Flexible during times of change, and the ability to work at speed.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations.
- Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers.
- Understand sports wagering terminology and products as well as managing customer expectations.
- The ability to make optimal decisions in high pressure situations.
- Must be able to stand or walk for long periods of time and work in a loud, smoking environment.
- Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends.
Nice To Haves
- One (1) or more years of experience in Gaming and or Sportsbook related roles preferred.
Responsibilities
- Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience.
- Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures.
- Communicate and promote our menu of wagering options and promotions to patrons.
- Strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers.
- Maintains a neat and well-stocked window for the next shift.
- Adheres to all rules and regulations set forth by jurisdiction.
- Proper execution of cash handling polices.
- Timeliness of identification/ appropriate escalation of issues for resolution.
- Compliance with regulatory and legal requirements.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
