Sportsbook Ticket Writer - Part Time (Swing Shift)
Oaklawn•Hot Springs, AR
•Onsite
About The Position
Oaklawn is seeking a Sportsbook Ticket Writer to join their team. This role involves providing outstanding guest service while writing and paying Race/Sports Book tickets, answering guest questions about sports and betting, processing contest selections and parlay cards, and signing up guests for Oaklawn’s Players' Rewards cards. The position requires adherence to Oaklawn’s Core Values and Standards of Behavior.
Requirements
- Must be at least 21 years of age.
- High School Diploma or GED required.
- Must be able to handle several projects and tasks at the same time.
- Must be able to perform the physical job duties of all Sportsbook team members.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to read and communicate verbally in English.
- Written communication skills in English may also be required.
- Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
- All applicants must complete a pre-employment drug screen and background check.
Nice To Haves
- Guest service experience preferred.
- Two or more years Sportsbook/Casino industry experience preferred.
Responsibilities
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Maintains strict confidentiality in all departmental and company matters.
- Maintains visibility and accessibility to guests and staff; maintains effective communication with all staff to ensure room is performing at established standards.
- Responsible for practicing, supporting and promoting the Oaklawn’s Core Values and Standards of Behavior at all times
- Accurately write and pay valid race/sports book tickets
- Operate wagering terminal and perform machine maintenance, including but not limited to loading new tickets and keeping the area free of all debris
- Answers to all guests, explain wagering information, questions in a manner that reflects an understanding of the department and property in general
- Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed
- Assist supervisors in identifying guests with special needs or liberal betting to ensure the protection of the company assets and best guest service possible
- Observe and report unusual or suspicious wagering patterns or transactions
- Reports to Race and Sports Book Manager and/or Supervisor
- Adheres to all Federal, State and company policies and regulations
- Sell and process all bets according to specified dollar amount, game/race selection and betting conditions in order to provide players with betting tickets accurately reflecting desired specifications
- Explains the rules and variations of betting at players request, answers players questions and assists them with the game/race in order to provide adequate customer service and promote betting activity
- Pays all winning bets according to proper odds, to ensure that winning players receive accurate payments
- Balances the money with ticket sales and payments to winners in order to ensure that all monies are accurately accounted for at the end of each day
- Accept/disburse funds for account deposits/withdrawals
- Follows established procedures and policies of the Oaklawn Racing Casino Resort.
Benefits
- Oaklawn's Core Values and Standards of Behavior
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
