Sportsbook Ticket Writer and Mutuel Teller- Part Time (New Haven Winner'sCircle)

Caesars Entertainment•Fort Wayne, IN

7h•Onsite

About The Position

The Sportsbook Ticket Writer and Mutuel Teller provides excellent service to customers placing race wagers and using sportsbook operations. The role ensures customers understand different types of wagers, shows patience with novice customers, and engages customers in friendly conversation. It processes cash transactions quickly and accurately and performs the duties of both a Mutuel Teller and Sportsbook Writer. The position has no direct reports. The role requires maintaining a bank, processing and verifying tickets and vouchers, explaining wagering information, and keeping betting boards or televisions updated for customers. It also requires adherence to attendance guidelines and regulatory, departmental, and company policies. The position is part-time and based at New Haven Winner's Circle.

Requirements

Must be at least 21 years of age.
Proficient in spoken and written English.
High school diploma or GED.
Outgoing, energetic, and enthusiastic attitude; comfortable initiating conversations and contributing to a fun environment for guests.
Flexible to work various shifts, weekends, and holidays if applicable.
Interest in sports, horse racing, and sports activities.
Mathematically inclined and able to pass a math test.
Demonstrated good handwriting skills.
Well-groomed appearance.
Ability to work independently.
Manual dexterity to operate a computer and other necessary office equipment.
Ability to bend, stoop, twist, reach, and kneel repetitively.
Ability to respond calmly and make rational decisions when handling guest and employee conflicts.
Specific vision abilities including close, distance, color, and depth vision, and ability to adjust focus.
Ability to ascend and descend stairs and maintain equilibrium for an extended period.
Ability to work standing and/or walking for extended periods and maneuver through all areas of the property and between floors by stairway or escalator.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common-sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.
Ability to promote a positive influence in the company and company-sponsored events and maintain a professional work environment with management and staff.
Must be able to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission.

Nice To Haves

At least six months of previous cash-handling experience is preferred.

Responsibilities

Greet customers, enter betting information into the computer, print tickets, accept money, and provide tickets and change.
Accurately maintain the bank.
Verify winning tickets.
Handle and resolve customer concerns and questions.
Explain wagering information when needed.
Maintain and update betting boards or televisions for customers.
Understand pari-mutuel wagering, including reading tickets sold, using a tote keyboard, and basic racing terminology.
Provide customers with lists of track scratches or race results.
Cash and sell vouchers.
Meet attendance guidelines and follow regulatory, departmental, and company policies.
Cash or cancel tickets as necessary.
Perform the duties of a Mutuel Teller and Sportsbook Writer.
Perform other duties as assigned.