Specimen Processing Group Lead

Quest Diagnostics•West Norriton, PA

6d•Onsite

About The Position

The Specimen Processing Group Lead assists department supervisors with schedule coordination and general supervision of Specimen Technicians, and provides input to supervisors regarding performance reviews and disciplinary action. The lead typically oversees 8–12 employees, participates in process and compliance audits, and may perform a range of specimen-processing duties. The role is based in West Norriton, Pennsylvania, with a Monday-to-Friday schedule from 8:00 AM to 5:00 PM. The posted pay range starts at $20.23 per hour. Successful candidates may be eligible for annual performance bonus compensation. Priority consideration is given to internal candidates.

Requirements

Internal candidates must have a minimum of one year in an SPT III or related role.
PC skills, including the ability to run reports and use systems to manage workflow and real-time throughput.
Maintain confidentiality at all times; the role may have access to employee performance information and disciplinary actions, including termination.
Demonstrate leadership by example, including good attendance, sound decision-making, and keeping the team on task.
Demonstrate strong interpersonal skills that foster a positive environment.
Demonstrate flexibility and adaptability.
Interact frequently with employees on the floor, providing feedback, coaching, and guidance.
Demonstrate excellent communication skills and the ability to answer questions from internal and external clients.
Adhere to Quest Diagnostics core values and safety and compliance policies and procedures.
Work under pressure and assist the department in maintaining productivity and quality goals.
Diffuse tense situations and use good judgment when making decisions and resolving problems.
Perform multiple tasks simultaneously and manage interruptions and physical and mental stress.
Work in a biohazard environment and practice good safety habits.
Be able to sit or stand for long periods.

Nice To Haves

Three years of experience in a laboratory environment, with Specimen Processing experience preferred.
Medical background preferred, including medical terminology applicable to a clinical laboratory.
High school diploma or equivalent preferred.

Responsibilities

Demonstrate proficiency and understanding of all duties in the Specimen Processing department.
Troubleshoot and resolve problems, working effectively with technical departments to gain cooperation as needed.
Assist Specimen Technicians with proper test selection and problem resolution.
Answer and clarify processing questions from employees, including laboratory personnel.
Provide appropriate feedback to supervisors when problems arise.
Complete shift paperwork, prepare for production, and ensure staff clean up at the end of the shift.
Monitor supply inventory and order supplies as needed.
Repair and maintain department equipment, and notify appropriate personnel when repairs beyond the general scope are required.
Assist with or perform training, cross-training, and department auditing as assigned by supervisors.
Perform other job duties as assigned.
Assist supervisors in prioritizing work assignments.
Monitor Specimen Technician production and activity to meet departmental deadlines.
Coach employees for improved performance through appropriate feedback and by maintaining a positive work environment.
Support effective employee utilization through workforce planning, including staffing weekends and holidays.
Make suggestions and recommendations to enhance workflow.
Help manage department overtime.
Ensure Quest Diagnostics and Specimen Processing policies and procedures are followed.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness® health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.