Specimen Processing Group Lead

Quest Diagnostics•West Norriton Township, PA

7d•$20•Onsite

About The Position

The Specimen Processing Group Lead assists department supervisors with schedule coordination and general supervision of Specimen Technicians, typically leading 8–12 employees. The role provides input to supervisors on performance reviews and disciplinary actions, participates in process and compliance audits, and may perform Specimen Processing duties. It also supports work prioritization, production monitoring, coaching, workforce planning, overtime management, and adherence to company and department policies and procedures.

Requirements

Internal candidates must have a minimum of one year in an SPT III or related role.
Proficiency and understanding of Specimen Processing department duties.
PC skills, including the ability to run reports and use workflow and real-time throughput tools.
Maintain confidentiality, including regarding employee performance and disciplinary actions.
Demonstrate leadership by example, including good attendance, sound decision-making, and keeping the team on task.
Strong interpersonal skills that foster a positive environment.
Flexibility and adaptability.
Ability to interact frequently with employees on the floor and provide feedback, coaching, and guidance.
Excellent communication skills and ability to answer questions from internal and external clients.
Adhere to company core values and safety and compliance policies and procedures.
Ability to work under pressure and help maintain productivity and quality goals.
Ability to diffuse tense situations and use good judgment in decisions and problem resolution.
Ability to perform multiple tasks simultaneously and with interruptions, amid physical and mental stress.
Ability to work in a biohazard environment and practice good safety habits.
Ability to sit or stand for long periods.

Nice To Haves

Three years of experience in a laboratory environment, preferably with Specimen Processing experience.
Medical background, including medical terminology applicable to a clinical laboratory.
High school diploma or equivalent (preferred).

Responsibilities

Demonstrate proficiency and understanding of all duties in the Specimen Processing department.
Troubleshoot problems and work effectively with technical departments to resolve them and gain cooperation as needed.
Assist Specimen Processing Technicians with proper test selection and problem resolution.
Answer and clarify processing questions from employees, including laboratory personnel.
Provide feedback to supervisors when problems arise.
Complete shift paperwork, prepare for production, and ensure staff clean up at the end of the shift.
Monitor supply inventory and order supplies as needed.
Repair and maintain department equipment, notifying appropriate personnel when repairs exceed the role’s scope.
Assist with or perform training, cross-training, and department auditing functions as assigned by supervisors.
Perform other assigned duties.
Assist supervisors in prioritizing work assignments.
Monitor Specimen Processing Technician production and activity to meet departmental deadlines.
Coach employees and provide feedback to improve performance while maintaining a positive work environment.
Support effective employee utilization through workforce planning, including staffing weekends and holidays.
Suggest and recommend workflow improvements.
Help manage department overtime.
Ensure adherence to Quest Diagnostics Incorporated and Specimen Processing policies and procedures.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.