Customer Service Lab Support

Labcorp•Phoenix, AZ

19h•Onsite

About The Position

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a Specimen Problem Resolution Specialist to join our team at in Phoenix, AZ.

Requirements

High School Diploma or GED equivalent
Excellent communication skills; both written and verbal
Familiarity with laboratory operations as well as policies and procedures
Comfortable handling biological specimens
Ability to accurately identify specimens
Experience working in a team environment
Strong data entry and organizational skills
High level of attention to detail
Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
Ability to lift up to 40lbs.
Able to pass a standardized color blindness test

Nice To Haves

Current or prior Labcorp experience
Associates degree
2 years or more of experience in the healthcare industry, such as a physician's office, clinic or hospital
2 years or more of experience in customer service

Responsibilities

Act a liaison between the lab, clients, and patients.
Resolve internal & external customer requests via calls, instant messenger & email communications
Communicates with customers in respectful and professional manner.
Work in multiple databases to research complex issues and questions.
Provide customer education and information as needed.
Review test forms for accuracy and report any discrepancies.
Prepare and triage specimens for analysis.
Accurately identify and label specimens.
Pack and ship specimens as necessary.
Prepare and store excess specimen samples.