Customer Service Support

JB • Saint Michael, MN

5h • Onsite

About The Position

We are seeking an experienced Customer Service Support Specialist to join our team. The desired candidate will possess a strong ability to build relationships, problem-solve and communicate effectively.

Requirements

• High School Diploma or equivalent
• Previous customer service experience
• Knowledge or food and logistics industry
• Must be able to tolerate frequent interruptions while maintaining cheerful, competent and efficient service - must be flexible and able to deal with changing priorities based on our customer and associate needs.
• Must be able to organize and prioritize multiple tasks.
• Effective interpersonal skills

Responsibilities

• Responsible for timely and accurate customer order entry and monitoring of orders through to shipment.
• Monitor status of open orders proactively for issues, eliminating or minimizing impact on our customers.
• Liaison between the customer and all internal stakeholders.
• Provide timely responses to all customer communication.
• Responsible for documentation and execution of all customer specific procedures.
• Builds and maintains relationships with Sales Team in order to help build partnerships with our Customers.
• Provide backup support to Sales when requested.
• Works closely with Production to provide information necessary to meet expected shipment dates.
• Work with Transportation, Sales and Warehouse to resolve any shipment issues.
• Provides weekend and after hours support and coverage as needed.
• Responsible for working with a variety of ERP & TMS systems and providing System Master Expert support daily.
• Log and track customer issues and complaints according to work instructions for JB Resolution
• Keep up-to-date on knowledge and skills for all J & B Group business units, allowing for seamless backup support when teammates are out of the office.
• Performs special projects or assignments as requested.

Benefits

• Competitive wages and paid time off plans
• Medical, vision, and dental insurance
• Company paid basic life insurance and AD&D coverage with additional supplemental coverage available
• Critical Illness and Voluntary Accident coverage available
• Associate Purchase Program: product purchase at discounted rate
• Tuition Reimbursement
• Paid Holidays, plus Floating Holidays
• Financial coverage provided towards safety footwear
• 401K Retirement Program with company contribution
• Gainsharing Incentive Program: Unlimited earning potential when company financial goal is achieved
• Associate Assistance Programs including but not limited to mental health resources, financial and legal support.
• Excellent Growth and Development Opportunities
• Job-specific Training Offered
• Personal Development
• Leadership Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED