Customer Service Sales Support

GRENZEBACH CORPORATION•Newnan, GA

7d•Hybrid

About The Position

Customer Service Sales Support Join the Grenzebach Team Grenzebach Corporation is a high-tech company focusing on the future of automation, our customers, and our employees. We are convinced that only those who explore new paths and face today's issues with an open mind can actively shape the world. An open and appreciative culture unites our multinational group of companies. Embark on a new course and join us on an exciting journey that will change global markets from the bottom up. Become part of the Grenzebach family, grow professionally and personally, and accompany our customers on their journey into the world of tomorrow!

Requirements

High school diploma or GED
Strong mechanical aptitude and the ability to understand industrial equipment and machinery.
Ability to read and interpret engineering drawings, blueprints, and technical documentation.
Working knowledge of Bills of Materials (BOMs) and product structures.
Ability to communicate technical information clearly to customers and internal teams.
Strong analytical and problem-solving skills with attention to detail.
Highly motivated with a strong work ethic and drive for results.
Exceptional communication skills to successfully interface with internal departments and customers.
Strong Organizational skills.

Nice To Haves

Technical experience or degree is a plus
Experience in Sales Support and Customer Service preferred
Familiarity with CAD/modeling software is preferred.
Understanding of manufacturing processes, machining, fabrication, and assembly methods.
Experience with SAP and Dynamics CRM systems is a plus.
Proficiency in Microsoft Office Suite

Responsibilities

Assist customers with identifying the correct parts based on technical specifications, drawings, and Bills of Materials.
Review engineering drawings and BOMs to verify part numbers.
Collaborate with internal teams to resolve technical questions and customer requests.
Prepare quotations, process orders, and provide technical sales support throughout the order lifecycle.
Troubleshoot customer inquiries related to equipment, components, and replacement parts.
Acknowledge customers by responding to emails, texts, and phone calls.
Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
Consistently meet proposal deadlines, satisfy customer requests and achieve internal sales and margin targets.
Monitor the flow of a part through design, work preparation, fabrication, installation and commissioning.
Cooperate with internal departments such as Procurement, Planning, and Manufacturing to ensure staying in the proposed time frame.
Maintain pricing structure/margin for master price list.