Customer Service Lab Processor

Texas Health Resources•Euless, TX

3d•Onsite

About The Position

Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise have helped create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work.

Requirements

High School Diploma or equivalent is required.
Six (6) months of customer service experience or six (6) months experience in a high-volume testing laboratory and data entry experience are required.
Knowledge of appropriate lab and regulatory guidelines including, but not limited to: CLIA, CAP, CLSI (NCCLS), Texas Department of Health, EPA regulations regarding regulated waste disposal.
Knowledge of spreadsheet software such as but not limited to: Excel.
Excellent communication and interpersonal skills.

Nice To Haves

Familiar with basic medical and laboratory terminology is preferred.

Responsibilities

Answers the main lab line and provides customer service assistance to the caller. Document all calls on appropriate log.
Research problem orders from the night before and provides necessary corrective action. Documents all actions taken on problem log.
Pull samples for add-on testing and ensure proper paperwork is received from