Customer Service Rep - Payment Processor
LPC Personnel•Houston, TX
•Onsite
About The Position
We are seeking a dependable and customer-focused Customer Service Payment Processor to support daily payment processing operations. This position is responsible for processing customer payments, maintaining accurate records, assisting customers with payment inquiries, and providing excellent customer service in a fast-paced environment.
Requirements
- High school diploma or equivalent
- Previous customer service or payment processing experience preferred
- Strong data entry and computer skills
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
- Excellent communication and customer service skills
- Strong attention to detail and organizational abilities
- Ability to multitask and work in a fast-paced environment
- Problem-solving skills and a positive, professional attitude
- Ability to work independently and as part of a team
- Dependable work ethic and strong attendance
Responsibilities
- Process customer payments accurately and in a timely manner
- Assist customers with payment questions and account inquiries by phone and email
- Verify payment information and resolve payment discrepancies
- Enter and update customer account information with a high level of accuracy
- Maintain accurate payment records and supporting documentation
- Process refunds, adjustments, and payment corrections as needed
- Answer incoming calls and direct inquiries appropriately
- Assist with general administrative and clerical duties
- Maintain confidentiality of customer and financial information
- Provide excellent customer service while meeting daily productivity goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
