Specialty Services Counselor

Azul Vision • Palm Desert, CA

8d • Onsite

About The Position

Coordinate and schedule all aspects of patient surgeries for ophthalmologists in multispecialty group practice, including pre-operative testing, insurance verification, obtaining pre-authorizations and scheduling post-operative visits. In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling follow-up appointments and/or ancillary testing, obtaining records/authorizations, and performing encounter in patient registration system(s).

Requirements

• High School Diploma or GED required
• At least one-year experience working in medical field and counseling of surgical patients preferred
• Experience in ophthalmology or optometry preferred
• Excellent verbal and written communication skills
• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Flexible schedule working Monday-Friday
• Full COVID-19 vaccination is an essential requirement of this role.
• 3-5 years minimum of high-level customer service and/or sales experience.
• Must be able to manage difficult personalities and multiple tasks with care and accuracy.

Nice To Haves

• Over 2 years and up to and including 5 years of experience.
• Medical experience is a plus.
• College degree is preferred
• Ophthalmic certifications are a plus which includes either ABO or COA.

Responsibilities

• Maintains surgical schedule for surgeons
• Communicates with patients about: scheduling, pre-op testing and visits, insurance requirements, surgical consents, facility ownership disclosure, transportation requirements, financial requirements, financial hardship assistance
• Contacts facilities for scheduling
• Arranges for pre-op testing
• Schedules pre-op visits
• Calls for necessary pre-authorizations
• Coordinates paperwork
• Maintains patient confidentiality
• Attends required meetings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED