Specialty Scheduling Coordinator (Solid Organ Transplant)

University of Minnesota Physicians•Minneapolis, MN

1d•$22 - $31•Remote

About The Position

The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

Requirements

High School diploma or GED
1 year experience in patient scheduling and registration in a healthcare setting
2 - 3 years of strong customer service experience
Excellent phone management and organizational skills
Strong attention to detail and organizational skills

Responsibilities

Answers, coordinates and facilitates all calls for patient scheduling for the service line in a timely manner
Secures information pertinent to the patient visit
Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance coverage
Collaborates with multiple supervisors, managers, operations directors and service line leaders
Works closely and effectively with clinic team to ensure patients are scheduled appropriately, in the correct timeframe
Documents scheduling and/or referral process in Epic and documents returned calls by date, time and method
Communicates verbal and written information in clear, concise, accurate, and timely manner