Specialty Scheduling Coordinator (Endoscopy)
About The Position
Serves as a single point of contact for coordinating care before a surgery, procedure or treatment. Collaborates and effectively communicates with patients, caregivers, providers, schedulers, and other care team members. Monitor and manage work queues. Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns). Partners with customers to resolve questions, and concerns. Follows standard processes and workflows to ensure safety and reliability. Deliver a consistently high level of service, and goes above and beyond to assist customers. Review and respond to patient messages sent to the Epic in-box or through MyChart. Gather and document information to help facilitate communication between the patient/caregiver and care team. Ensure messages are addressed within standard timeframes, and escalate issues that need prompt attention. Review chart to piece together important information for the patient and provider.
Requirements
- High School Diploma or GED
- 2+ years of experience in a medical setting
- 1+ years of experience in customer service
Responsibilities
- Serves as a single point of contact for coordinating care before a surgery, procedure or treatment
- Collaborates and effectively communicates with patients, caregivers, providers, schedulers, and other care team members
- Monitor and manage work queues
- Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns)
- Partners with customers to resolve questions, and concerns
- Follows standard processes and workflows to ensure safety and reliability
- Deliver a consistently high level of service, and goes above and beyond to assist customers
- Review and respond to patient messages sent to the Epic in-box or through MyChart
- Gather and document information to help facilitate communication between the patient/caregiver and care team
- Ensure messages are addressed within standard timeframes, and escalate issues that need prompt attention
- Review chart to piece together important information for the patient and provider
Benefits
- Competitive wages
- Healthcare (including vision & dental)
- 401K
- parking & tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
