Scheduling Coordinator (Pediatric Specialty Clinic - Woodbury)

University of Minnesota Physicians•Woodbury, MN

1d•$20 - $30•Onsite

About The Position

Why M Physicians? The Pediatric Specialty Clinic - Woodbury is a free-standing clinic that offers a wide range of services to pediatric patients seeking care from any of our several sub-specialties. Some of the pediatric sub-specialties we see include; Neurology, Cardiology, Endocrine, Diabetes, Gastroenterology, Rheumatology, Weight Management, Sleep medicine, Pulmonology, Surgery, NICU Follow-Up, Nephrology, Dermatology and Urology. Many of our clinics are multi-disciplinary, which means we offer multiple specialty services within one clinic appointment. We are a supportive, cohesive team that is passionate about pediatrics. What you will do as a Scheduling Coordinator: Checks-in patients for clinic services and manages front desk responsibilities Performs appropriate registration and scheduling functions via computer systems, including initial entry of demographic information, insurance information, referring physician data and exam information Collaborates and effectively communicates with patients, caregivers, providers, schedulers, and other care team members Monitor and manage work queues Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns) Follows standard processes and workflows to ensure safety and reliability Deliver a consistently high level of service, and goes above and beyond to assist customers Review and respond to patient messages sent to the Epic in-box or through MyChart Gather and document information to help facilitate communication between the patient/caregiver and care team Ensure messages are addressed within standard timeframes, and escalate issues that need prompt attention Review chart to piece together important information for the patient and provider.

Requirements

High School Diploma or GED
2+ years of experience in a medical setting
1+ years of experience in customer service

Responsibilities

Checks-in patients for clinic services and manages front desk responsibilities
Performs appropriate registration and scheduling functions via computer systems, including initial entry of demographic information, insurance information, referring physician data and exam information
Collaborates and effectively communicates with patients, caregivers, providers, schedulers, and other care team members
Monitor and manage work queues
Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns)
Follows standard processes and workflows to ensure safety and reliability
Deliver a consistently high level of service, and goes above and beyond to assist customers
Review and respond to patient messages sent to the Epic in-box or through MyChart
Gather and document information to help facilitate communication between the patient/caregiver and care team
Ensure messages are addressed within standard timeframes, and escalate issues that need prompt attention
Review chart to piece together important information for the patient and provider.