About The Position

The Specialty Sales Team Leader leads specialty sales teams across areas such as Apparel and Accessories, Home, Baby, Core Beauty, and Electronics. The role focuses on delivering a guest-first experience through strong operations, compelling visual merchandising, and keeping products available and easy to shop. The leader plans and executes department workload, supports sales goals, develops team members, and maintains safe, compliant, and organized sales-floor and backroom operations. The role may occasionally include store-level Leader on Duty responsibilities and support for guest services such as backup cashiering, order pickup, and Drive Up. This is a full-time role, though weekly hours are not guaranteed to be 40 and may fluctuate with business needs. Work schedules vary and may include nights, weekends, holidays, closing shifts, and peak shopping periods. The position is physically active, requiring mobility throughout a shift, access to all building areas, ladder use, and handling merchandise. Work may involve varying temperatures, humidity, and other elements, including during Drive Up or carryout duties.

Requirements

  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • Ability to lead others and hold them accountable.
  • Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
  • Ability to work independently and as part of a team.
  • Ability to manage workload and prioritize tasks independently.
  • Welcoming and helpful attitude toward guests and team members.
  • Effective communication skills.
  • Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
  • Ability to access all areas of the building to respond to guest or team member issues.
  • Ability to interpret instructions, reports, and information.
  • Ability to accurately handle cash register operations as needed.
  • Ability to climb ladders as needed.
  • Ability to scan, handle, and move merchandise efficiently and safely; frequently lift or move up to 15 pounds and occasionally up to 44 pounds without additional assistance.
  • Flexible availability for nights, weekends, holidays, and other shifts; reliable and prompt attendance.
  • Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
  • Ability to remain mobile for the duration of a scheduled shift, which may vary.

Nice To Haves

  • Previous retail experience is preferred but not required.

Responsibilities

  • Deliver guest experience commitments and create an easy, inspiring, and friendly guest experience.
  • Train team members on guest experience commitments and operational expectations; observe performance, provide feedback, recognize strong work, and hold team members accountable.
  • Review guest, financial, and team outcome metrics; identify opportunities, take action, align the team on execution, and drive results.
  • Model and coach the GUEST service culture and demonstrate inclusivity and respectful, equitable interactions.
  • Plan and execute daily and weekly workload, merchandising sets, planograms, sales plans, events, and promotions in support of department and store goals.
  • Lead, develop, coach, and assign work to specialty sales team members in alignment with workload, guest traffic, and business priorities.
  • Support team onboarding and learning, address skill gaps, and participate in hiring and onboarding.
  • Encourage team members to use department tools such as fitting rooms, testers, and displays to provide personalized recommendations.
  • Partner with third-party vendors, with direct leader guidance, to maintain brand standards, merchandising, and product presentation.
  • Maintain inspiring visual presentations and ensure products are organized, signed correctly, and merchandised to support seasonal trends.
  • Support backroom processes, organization, layout, and replenishment to keep products available to guests.
  • Ensure fitting rooms are welcoming, clean, and safe when applicable to assigned areas.
  • Establish and communicate expectations with the team and hold team members accountable.
  • Promote ethical conduct, safety, and compliance; model safe behavior, address hazards, support incident response, and report or investigate injuries promptly and accurately.
  • Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
  • Follow safe and secure procedures as a key carrier, if applicable.
  • Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
  • Address store emergency and compliance needs.
  • Support guest services such as backup cashiering, order pickup, and Drive Up while maintaining applicable compliance requirements, including adult beverage laws.
  • Perform other duties based on business needs.

Benefits

  • Eligible team members and their dependents may receive medical, vision, dental, and life insurance.
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Additional financial, education, and well-being benefits may be available to eligible team members.
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