Specialty Sales & Product Development Manager

Cleveland Clinic•Cleveland, OH

2d•Onsite

About The Position

The Manager of Sales, Product and Service Line focuses on product development, marketing strategy, and go-to-market initiatives rather than direct sales. The role partners with sales, marketing, and other teams to develop and launch products and service offerings, support existing laboratory services, and track performance. It develops marketing materials, sales support tools, and product kits to support new business launches, physician outreach, CRO partnerships, and extended care services. The manager establishes business metrics, interprets analytics, identifies growth and improvement opportunities, supports strategic initiatives, and collaborates with leadership. The position calls for commercial laboratory experience and an understanding of laboratory operations, product testing and development, and the needs of patients, clients, and sales teams. The manager brings products from development through launch, markets laboratory tests, evaluates the effectiveness of marketing materials and outreach, and translates business metrics and data into actionable insights. This caregiver works days, 8:00 a.m. to 5:00 p.m., and travels approximately 50% of the time.

Requirements

Bachelor’s degree in Business Administration, Healthcare, Education, Medical Technology, or a related field.
Seven years of experience in a healthcare environment, with demonstrated success in sales, marketing, or customer service.
Excellent clinical knowledge of how laboratory tests support diagnosis, prognosis, and patient monitoring for specific diseases.
Excellent human relations, management, presentation, and communication skills.
Ability to be accountable, adaptable, flexible, creative, dependable, and responsible; perform well in multifunctional environments; and maintain a customer focus.
Ability to manage multiple projects or tasks simultaneously and use appropriate judgment when prioritizing them.
Ability to work in a diverse environment, follow Cleveland Clinic and CCL policies, and provide clients with concise, sensitive, informative, and professional direction.
Ability to maintain a positive and courteous tone, particularly during adversarial discussions.
Valid driver’s license and acceptable driving record, subject to organizational requirements, due to travel expectations.
Commercial laboratory experience and understanding of laboratory operations, product testing and development, and patient, client, and sales team needs.
Experience bringing products from development through launch, marketing laboratory tests, and evaluating the effectiveness of marketing materials and outreach initiatives.
Comfort developing and interpreting business metrics, translating data into actionable insights, and engaging relevant teams to advance initiatives.

Nice To Haves

Master’s degree.
Three to five years of experience managing teams and developing new product launches in the healthcare industry; laboratory experience is a plus.
Experience monitoring and developing operations-driven metrics; sales experience is a plus.
Knowledge and experience developing and commercializing healthcare products or services, bringing solutions to market, and partnering with sales teams to drive adoption and growth.
Demonstrated critical-thinking and independent decision-making skills, including the ability to assess situations and act with minimal supervision.
Commercial laboratory experience, preferably with an organization such as Quest Diagnostics or Labcorp.

Responsibilities

Develop new concepts under the direction of the Medical Director, Division Administrator, and Director of Sales and Outreach.
Train sales managers on product offerings and work with marketing to develop materials for product launches.
Develop co-marketed and co-branded opportunities and support and promote the expertise and reputation of Cleveland Clinic Laboratories and Cleveland Clinic.
Work with internal and external stakeholders to carry out action plans for new projects and increase revenue for Cleveland Clinic Laboratories.
Contribute to sales meetings and presentations and attend required training courses.
Develop and maintain knowledge and experience of relevant laboratory methods and technologies.
Follow Cleveland Clinic rules and regulations, including updates and new requirements.
Travel approximately 50% of the time.
Perform other duties as assigned.
Develop and launch products and service offerings, support existing laboratory services, and track performance.
Develop marketing materials, sales support tools, and product kits for launches, physician outreach, CRO partnerships, and extended care services.
Establish business metrics, interpret analytics, and use performance data to identify opportunities for growth and improvement.
Keep abreast of regulatory issues, reimbursement issues, and service requirements.