(NEX LITTLE CREEK) SPECIALTY SALES ASSOCIATE - HOME GALLERY

NEXCOM•Virginia Beach, VA

About The Position

The Specialty Sales Associate represents the company and its brand by serving customers, identifying their needs, and explaining relevant products and services in an educational, insightful, and professional manner. The position requires learning product details, providing knowledgeable comparisons and recommendations, supporting sales, maintaining merchandise and store presentation, and completing sales and inventory processes. Associates should be positive, outgoing, dependable, and committed to providing outstanding customer service.

Requirements

One to two years of retail or relevant work experience.
Six months of product-specific experience.
In-depth technical knowledge of how products work, their warranties, and how to compare their features.
Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively with customers, peers, and management, and to use proper telephone etiquette.
Basic math skills, including addition, subtraction, multiplication, and division; ability to use a calculator and calculate percentages and ratios.
Ability to multitask while remaining attentive to customers and flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to understand and solve customer needs.
Enthusiastic, friendly, and energetic approach with a desire to provide outstanding service.
Ability to adhere to an assigned work schedule and complete work assignments accurately.
Graduation from a full four-year or senior high school, or a GED, may substitute for the stated experience requirements.

Responsibilities

Proactively engage customers, listen to their needs, and direct them to merchandise, promotions, events, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Demonstrate product features and compare products using specific product knowledge.
When selling clothing or military uniforms, take upper- and lower-body measurements as needed to ensure tailored articles fit properly.
Maintain store appearance and know the store layout.
Cross-sell and upsell products, and recommend trends and promotions suited to individual customer needs.
Learn product features and use company tools and technology to provide accurate product knowledge and specifications.
Use a point-of-sale system to process cash, exchanges, discounts, gift cards, credit and debit cards, and cash transactions, including counting money and returning accurate change.
Complete paperwork, reports, and reconciliations.
Handle special-order merchandise requests as needed, including ordering, tracking, and providing customer updates.
Complete inventory processes, ensure merchandise is checked in and ticketed accurately, and participate in periodic inventories as needed.
Adhere to the assigned work schedule and follow through accurately and completely on assignments.
Perform other duties as assigned.