(NEX LITTLE CREEK) SPECIALTY SALES ASSOCIATE - HOME GALLERY

NEXCOM•Virginia Beach, VA

About The Position

As a Specialty Sales Associate, you represent the company and its brand while helping build a reputation for valuing customers and their opinions. You use specialty product knowledge to assist customers, identify their needs, and explain products and services in an educational, insightful, and professional manner. The role calls for a positive, outgoing approach and a desire to serve others and make a positive impact on the organization. The associate provides customer service and product guidance, maintains store appearance and merchandise, supports sales and inventory processes, and completes related transactions and paperwork. Depending on the merchandise, the role may include taking body measurements for tailored clothing or military uniforms, handling special orders, and participating in periodic inventories. Work is typically indoors but may be outdoors depending on the location.

Requirements

1–2 years of retail or relevant work experience required.
6 months of product-specific experience required.
In-depth technical knowledge of how products work and their warranties, with the ability to compare product features.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents and communicate effectively with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Basic math skills, including addition, subtraction, multiplication, and division; ability to use a calculator and calculate percentages and ratios.
Ability to multitask while remaining attentive to customers and flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to understand and problem-solve customer needs.
Enthusiastic, friendly, and energetic, with a desire to provide outstanding service.
Ability to adhere to an assigned work schedule and work a variety of hours, including early mornings, evenings, weekends, and holidays.
Ability to perform the physical demands of the position, including constant movement, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours; occasional stooping, kneeling, crouching, and ladder climbing; and lifting at least 25 pounds and up to 50 pounds in some departments.
Vision abilities including close vision, color vision, depth perception, and ability to adjust focus.
General experience requirement: 6 months of responsible clerical office, retail, sales, or other store work demonstrating satisfactory performance; graduation from a four-year or senior high school or possession of a GED may substitute for this experience requirement.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about events, promotions, mobile offers, and the STAR card, and provide PREMIER customer service.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Use product knowledge to demonstrate features and compare products.
When selling clothing or military uniforms, take upper- and lower-body measurements as needed to ensure proper fit of tailored articles.
Maintain store appearance and know the store layout.
Cross-sell and upsell products, and suggest current trends and promotions based on individual customer needs.
Learn product features and trends and use company tools and technology to provide accurate product information and specifications.
Use the point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and return accurate amounts to customers.
Complete paperwork, reports, and reconciliations.
Handle special-order merchandise requests as needed, including ordering, tracking, and providing customer updates.
Complete merchandise inventory processes, ensure merchandise is checked in and accurately ticketed, and participate in periodic inventories as needed.
Adhere to the assigned work schedule and accurately and completely follow through on assignments.
Perform other duties as assigned.