Specialty Retail Manager

Ingram Content Group•La Vergne, TN

17d

About The Position

Ingram Content Group is seeking a Specialty Retail Manager in La Vergne, Tennessee. The role sells Ingram Book Group programs, systems, and services to new customers and develops productive relationships with new and existing customers, publishers, and internal teams. It coordinates solutions to customer challenges and manages customer inventory needs, including product selection, assortment creation, allocation strategies, troubleshooting, and order and shipping issue resolution. The Specialty Retail Manager partners with publishers, customers, and Ingram departments and works with the Manager, Specialty Retail and Sales Directors to develop sales and merchandising plans that maximize Ingram’s value to retailers. The role analyzes sales and industry trends, identifies profitable product opportunities, develops forecasts and inventory plans, supports promotions, and monitors customer and supplier performance. It also works across operations, distribution centers, IT, transportation, and customer organizations to investigate and improve service levels and resolve shipping issues.

Requirements

Bachelor’s degree or equivalent year-for-year experience.
Four years of progressive experience in Sales, Inventory Management, Project Management, or Marketing.
One year of intermediate-to-advanced Excel experience, including creating spreadsheets with formulas, data manipulation, charts or graphs, and V-lookups.

Nice To Haves

Experience working in the book industry.
Knowledge of the wholesale business.

Responsibilities

Manage relationships with publishers, customers, and internal Ingram departments.
Analyze customer sales and book industry trends by category to understand customer product needs.
Identify product opportunities that drive profitable business for customers and Ingram.
Work with suppliers to develop or improve customer product offerings.
Create analysis and provide advice to customers and suppliers to support profitable business decisions.
Work with suppliers to create pre-packs, promotions, and marketing materials using customer marketing vehicles.
Negotiate, manage, and monitor exceptional terms of sale for title-specific business.
Formulate sales forecasts and determine initial buy quantities, sales timing, and seasonality.
Determine title allocations for customers, including initial orders, replenishment, test titles, author signings, and new store openings, with a focus on maximizing sales and sell-through.
Assist with resolving title ordering and shipment issues.
Drive service-level investigations and improvements in collaboration with Operations, distribution centers, IT, Ingram Transportation, customer headquarters, and customer stores.
Communicate shipment issues and solutions to customers, including arrival times, purchase-order problems, and refused shipments.
Understand customer supply-chain requirements and help develop solutions to shipping issues.
Work with management to identify opportunities and request system changes or reports that support timely order and title receipt, processing, and shipment.
Analyze sales trends at category, SKU, and customer levels.
Regularly communicate sales and returns performance and the reasons for trends to customers and internal departments.
Create and distribute key sales reports and analyses.
Work with the Manager, Specialty Retail to develop and monitor profitable relationships and prepare seasonal business reviews.
Assist with yearly sales and inventory plans based on historical performance, forecasts, planned management and strategy changes, and corporate direction for category groups.
Support retail segment sales through merchandising and promotional activity.
Partner with Retail Sales and Product teams to develop seasonal merchandise promotions and identify key item drivers.