Specialty Pharmacy Technician

St. Charles Health System•Bend, OR

12d

About The Position

The Specialty Pharmacy Technician navigates patient prescriptions and supports specialty and ambulatory pharmacy services. The role may include submitting prior authorizations, assisting providers with benefits investigations, submitting appeals, exploring medication-assistance options, coordinating prescription fulfillment with dispensing pharmacies, and identifying and resolving barriers for interdisciplinary care teams. The position does not directly manage other caregivers. Technicians may be asked to work at multiple St. Charles Health System worksites to meet short-term staffing needs. The technician performs insurance eligibility and pharmacy-benefit verification; supports pharmacist communications with patients, providers, and insurers; coordinates financial assistance; maintains patient and claims documentation; and helps ensure accurate billing and reimbursement. The role also coordinates patient visits, prescription renewals, medication delivery, and outreach for initial and refill prescriptions. Under pharmacist supervision, the technician performs dispensing duties within their scope of practice, monitors inventory, and tracks performance metrics. The position supports the organization’s vision, mission, and values, Lean continuous-improvement principles, a safe environment, timely and accurate customer service, professionalism, confidentiality, and compliance with applicable laws and policies. Additional duties of similar complexity may be assigned.

Requirements

High school diploma or GED.
Pharmacy Technician license through the Oregon Board of Pharmacy.
At least two years of experience as a Pharmacy Technician.
Strong interpersonal communication skills.
Ability to work independently and demonstrate good judgment.
Strong verbal and written communication skills.
Proficiency in Microsoft Office, particularly Excel and Word.
Ability to quickly learn other software programs and extract relevant information.
Strong organizational and administrative skills.
Ability to wear appropriate personal protective equipment required to perform the job safely.

Nice To Haves

Certified Pharmacy Technician license (CPhT) through the Oregon Board of Pharmacy.
National certification through the Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA).
Five years of experience as a Pharmacy Technician.
Specialty Pharmacy, Patient Assistance, or Prior Authorization experience.

Responsibilities

Perform insurance eligibility and pharmacy-benefit verification.
Support specialty and ambulatory pharmacists in communicating with patients, healthcare providers, and insurance companies to request prior authorizations.
Coordinate financial assistance, including copay assistance through grants and foundations and enrollment in manufacturer assistance programs.
Collect and report financial-assistance data and other metrics.
Update patient and claim documentation, perform daily billings, audit accounts for accurate claim submissions, and help ensure treatment reimbursements are processed effectively.
Manage patient schedules for initial and follow-up visits with the Specialty/Ambulatory Pharmacist.
Enroll patients in the Pharmacy Patient Management Program as appropriate.
Manage prescription renewals.
Coordinate fulfillment of specialty and/or complex medication orders, including scheduling delivery and conducting introductory and refill outreach calls for enrolled patients.
Refer patients to a clinical pharmacist as appropriate.
Communicate with patients and clinical staff to manage new orders and coordinate timely, appropriate refills.
Monitor inventory to maintain appropriate medication and supply stock.
Perform medication dispensing and other activities within scope of practice under pharmacist supervision.
Collect data, track metrics, and update key performance indicators.
Confirm reimbursement, payment, and billing for medications dispensed by the pharmacy.
Maintain flexibility and readiness to work at multiple worksites at leadership’s request or by mutual agreement.
Support organizational vision, mission, values, and Lean continuous-improvement principles.
Help provide and maintain a safe environment for caregivers, patients, and guests.
Deliver timely, efficient, accurate customer service and/or patient care.
Conduct work professionally and confidentially; comply with laws, regulations, policies, and procedures, report known or suspected violations, and cooperate with organizational investigations and proceedings.
Perform additional duties of similar complexity as required or assigned.