Specialty Pharmacy Technician
About The Position
As a full-time, nonexempt Specialty Pharmacy Technician with CPS Solutions, LLC Patient Care Services in Naperville, Illinois, you will work under a pharmacist’s supervision to help ensure the financial and clinical requirements are met before specialty medications are safely fulfilled. You will assist internal and external customers with specialty pharmacy enrollment, benefits inquiries, prior authorizations, appeals, financial assistance, foundation support, prescription status inquiries, and other account-related matters. The role includes answering incoming calls and making outbound calls to patients, providers, pharmacists, foundations, payers, and others. The Patient Care Service Center is part of the CPS Specialty & Ambulatory Division and provides specialty pharmacy support to clients and patients. The position is based in a high-security, modern office building in Naperville, in a low-stress office/call-center setting with an individual workstation. The facility has an onsite cafeteria, parking, and complimentary beverages. The position is scheduled for 40 hours per week on 8-hour day shifts, primarily Monday through Friday, from 8:30 a.m. to 5:00 p.m., with a 30-minute lunch break. Occasional evening or weekend shifts may be requested based on business needs.
Requirements
- High school diploma or equivalent.
- Active Illinois pharmacy technician license.
- National Pharmacy Technician Certification, such as PTCB or ExCPhT.
Nice To Haves
- Experience in retail pharmacy or healthcare.
- Proficient typing and computer skills.
- Solid customer service, communication, and problem-solving skills.
- Ability to understand payer processes and specialty drug requirements.
- Team-oriented approach and flexibility to adapt to changing priorities.
Responsibilities
- Communicate with patients, providers, insurance companies, and pharmacy staff about prescription fulfillment and account inquiries.
- Handle inbound and outbound calls.
- Verify insurance benefits and obtain authorizations.
- Resolve or escalate billing or clinical concerns.
- Collect copayments and assist patients with financial support programs.
- Prepare medications for shipment and assist with packaging.
- Maintain workstation supplies and cleanliness.
- Participate in quality improvement activities and staff committees as needed.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution, subject to eligibility requirements.
- Onsite cafeteria.
- Parking.
- Complimentary beverages.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
