Non-Retail Certified Pharmacy Technician
About The Position
The Specialty Pharmacy Program Liaison is a customer-facing, office-based role and the primary communication contact among the Company, pharmaceutical manufacturers, HUB service providers, patients, insurance companies, and provider offices. The liaison responds to product and program inquiries, provides case-status updates and next steps, communicates reimbursement or coverage issues, and handles first-line customer resolutions. The role works across patient care, pharmacy operations, trade relations, clinical, fulfillment, billing, contracting, and sales teams to coordinate prescription processing and patient onboarding. It also supports manufacturer and HUB reporting, communicates program or product updates, participates in relevant business reviews, and assists with programs for data collection, adverse-event reporting, and adherence. The position reports to the Program Management Lead and has no direct reports.
Requirements
- Experienced pharmacy technician with national CPhT certification.
- Current unrestricted state pharmacy technician registration or licensure.
- National or state pharmacy technician certification as required by applicable State Board of Pharmacy requirements.
- Working knowledge of specialty pharmacy and demonstrated understanding of specified disease states, competitors, and healthcare industry trends.
- HIPAA training and/or the ability to protect highly confidential patient and employee information.
- Ability to travel as needed.
- Proficiency with Microsoft Excel, Word, and Outlook; ability to apply basic math when analyzing data and generating reports.
- Ability to apply logical thinking to a range of intellectual and practical problems.
- Strong oral, written, and interpersonal communication skills; ability to educate, train, present information, and respond to questions.
- Strong customer service skills and ability to work with internal management and staff, outside clients, and vendors.
- Organized, detail-oriented, dependable, quality-focused, empathetic, able to multitask and work independently, and an effective communicator and team player.
- Ability to remain stationary for up to 90% of the time; occasionally move around the office and to meetings or events; operate office productivity equipment; communicate and exchange accurate information; and observe details at close range.
- Ability to lift and move paper and supplies to use equipment.
- Pass required pre-employment drug test and background check; health screening if applicable.
Nice To Haves
- At least 3 years of prior pharmacy technician experience is preferred.
- Experience with insurance verification, healthcare benefit assessment, and billing paperwork and documentation for Medicare, Medicaid, and commercial insurance is preferred.
- Two years of experience in a physician’s office, healthcare setting, and/or insurance background is preferred.
- Bachelor’s degree in a related field is preferred.
Responsibilities
- Serve as a liaison among the specialty pharmacy, patients, insurance companies, pharmaceutical manufacturers, and provider offices through phone, fax, online, and email communications.
- Act as the primary point of contact for client inquiries and escalations.
- Resolve customer issues and provide timely, accurate information; identify cases outside timing parameters and provide resolutions.
- Coordinate with Patient Care, Pharmacy Operations, Trade Relations, and other departments to handle requests and support prescription fulfillment.
- Collaborate with Patient Care/COE teams, clinical staff, fulfillment pharmacy, Trade Relations, Billing/Adjudication, Contracting, and Sales to support new-patient onboarding.
- Contact providers or patients to obtain accurate information needed to process prescriptions.
- Triage and route prescription coverage concerns to the appropriate team, including prior authorizations, appeals, grant funding, or clinical teams.
- Work with pharmacists and/or nurses to contact providers and insurers to verify prescriptions, overrides, and other approvals.
- Participate in relevant Quarterly Business Reviews with Trade Relations as needed.
- Build rapport with internal and external customers and promote strong customer service and a positive company image.
- Provide data updates and ad hoc reports to manufacturers and HUBs as requested.
- Interpret and communicate updates or changes to assigned products and program details.
- Assist with developing programs for data collection, adverse-event reporting, and adherence in accordance with contractual agreements.
- Follow company policies, the employee handbook, management directives, and the Policy and Procedure manual.
Benefits
- Six paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
