Non-Retail Certified Pharmacy Technician
About The Position
The Dedicated Specialty Pharmacy Program Manager provides services for an exclusive pharmaceutical manufacturer or program. The role serves as a point of contact for internal and external communication among the Company, pharmaceutical manufacturer, and manufacturer partners involved in contracted services. The Program Manager monitors program activities to ensure contractual services and KPIs are met. This is an office-based position dedicated to the assigned contract, product, and program. The position supports new program implementation and changes to existing programs; coordinates with internal teams and external partners; monitors workflows and contracted services; resolves or routes issues; and provides case-status updates, data, and reports. The role also contributes to training, data collection, adverse-event reporting, and adherence to contractual agreements, while maintaining Company policies and confidentiality.
Requirements
- High school diploma or equivalent.
- Current unrestricted state pharmacy technician registration or licensure.
- National or state pharmacy technician certification, as required by applicable State Board of Pharmacy requirements.
- Strong customer-service focus and ability to work with internal and external teams at all levels.
- Critical thinking and problem-solving skills to independently resolve complex issues.
- Strong oral, written, and interpersonal communication skills, including the ability to educate, train, present information, and respond to questions.
- Strong attention to detail and ability to manage multiple projects, adjust priorities, and meet deadlines.
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to apply basic math, analyze data, generate reports, and monitor KPIs.
- Experience with data reporting and creating professional presentations.
- Ability to host Zoom meetings with internal and external clients.
- Ability to pass required pre-employment drug testing, background checks, and health screening if applicable.
Responsibilities
- Remain dedicated to the assigned contract, product, and program.
- Participate in new program implementation and assist with training and implementation when existing programs are modified.
- Act as a liaison among the Company, pharmaceutical manufacturers, and contracted manufacturer partners to support contractual obligations.
- Collaborate with internal departments, the Senior Director of Clinical Operations, the Clinical Operations Specialist, and the assigned National Account Manager to address customer requests accurately and promptly.
- Work with the Clinical Operations Team to oversee contracted services, identify opportunities for improvement, resolve issues, validate processes, and monitor internal processes.
- Participate in scheduled calls with manufacturers or HUBs, provide case-status updates, route issues to the appropriate internal teams, and report results to manufacturers or HUBs.
- Participate in relevant Quarterly Business Reviews with the assigned National Account Manager, Clinical Operations Team, and Trade Relations as needed.
- Build rapport with internal and external customers and promote strong customer service and a positive Company image.
- Coordinate and lead meetings to review referral status, implementation, and workflow.
- Provide case-status and data updates and prepare ad hoc reports for manufacturers and HUBs as requested.
- Interpret and share information about updates or changes to assigned product and program details.
- Assist with development of training, programs, data collection, adverse-event reporting, and processes supporting contractual agreements.
- Follow Company policies and management directives and maintain confidentiality of personal, financial, strategic, and proprietary information.
Benefits
- Six paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
