Specialty Pharmacy Clerk
About The Position
The Specialty Pharmacy Clerk contributes to efficient and effective pharmacy operations by following company procedures, applicable laws and regulations, professional standards, ethics, and pharmacy accreditation requirements. The clerk maintains the confidentiality of patient and company information, follows pharmacy workflow procedures, and supports a high-performing team through initiative, responsiveness to feedback, and flexibility to meet scheduling and business needs. Under the supervision of the Manager/Director, Pharmacy Manager, or Staff Pharmacist, the clerk handles calls that do not require pharmacist involvement; gathers and enters patient and prescription information; verifies insurance eligibility; assists with basic benefit, copay, and claim questions; triages prescriptions; maintains patient documentation; and communicates with patients, prescribers, and internal teams. The role also includes verifying and collecting payment information related to patient shipments and escalating issues as appropriate. Duties may vary according to business needs, applicable regulations, accreditation standards, and licensing requirements. The clerk provides administrative and operational support, including filing, returning calls, assisting walk-in customers, preparing medication shipments, generating packing slips and shipping manifests, coordinating delivery routes and schedules, following shipping regulations and weather restrictions, maintaining shipping records, and assisting with receiving and organizing supplies.
Requirements
- High school diploma or equivalent (GED).
- Regular and predictable attendance, including evenings, weekends, and holidays.
- Ability to complete required training within designated timeframes.
- Ability to provide excellent customer service in person and over the phone, with compassion and empathy.
- Strong communication skills and ability to read, write, speak, and understand English.
- Ability to work in a fast-paced environment and pivot quickly between tasks.
- Ability to work independently and collaboratively.
- Basic math and analytical skills.
- Proficiency in Microsoft Office, including Outlook, Excel, and Teams.
- Ability to meet the physical demands of the role, including lifting and/or moving up to 30 pounds and functioning in a typical pharmacy work environment.
Nice To Haves
- Previous experience in a pharmacy, healthcare, or medical setting.
- Previous customer service or retail experience.
Responsibilities
- Follow company SOPs, applicable federal, state, and local laws and regulations, professional standards, ethics, and pharmacy accreditation standards.
- Maintain confidentiality of patient and company information and comply with HIPAA requirements.
- Adhere to pharmacy workflow procedures at assigned workstations.
- Handle telephone calls that do not require pharmacist involvement.
- Gather and accurately enter patient and prescription information into pharmacy systems.
- Verify insurance eligibility and assist with basic benefit and copay inquiries.
- Triage prescriptions and route tasks to appropriate internal teams.
- Manage patient documentation, including intake forms and records.
- Identify payer types and basic processing requirements.
- Use prescriber, insurance, and pharmacy portals to support communication and workflow.
- Assist with basic claim issues and escalate issues as appropriate.
- Communicate with patients, prescribers, and internal teams to support prescription processing.
- Verify and collect payment information related to patient shipments.
- Perform administrative duties, including filing, returning calls, and assisting walk-in customers.
- Support packing and shipping operations by preparing medication shipments and generating packing slips and shipping manifests.
- Coordinate delivery routes and schedules, follow shipping regulations and weather restrictions, and maintain shipping and delivery records.
- Assist with inventory tasks, including receiving, unpacking, and organizing supplies.
- Take initiative, support patient care, respond to feedback, and remain flexible to accommodate scheduling and business needs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
