Specialty Operations Pharmacy Technician

CenterWell • Work at Home - Arizona, TX

1d • $40,000 - $52,300 • Remote

About The Position

The Specialty Operations Pharmacy Technician 2 supports Pharmacists and patients through triaging of inbound phone calls for Specialty Rx medications. The Specialty Operations Pharmacy Technician 2 performs administrative and initial data entry tasks to include image scanning and other varied activities. The Specialty Operations Pharmacy Technician 2 will receive inbound phone calls (Phone que) from patients and physicians for prescriptions clarification and may enter prescription orders into the system. Telephonic support Pharmacists and patients by ensuring adherence to Specialty Rx specific operational processes and programs. Will work within defined call center productivity and quality metrics. Make decisions focused on interpretation of area/department policy and methods for completing assignments. Work within defined parameters to identify work expectations and quality standards while having latitude over prioritization/timing. Work under minimal direction in a remote/work at home setting. Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Requirements

• Must have an active license/registration as a Pharmacy Technician with the Board of Pharmacy in the state of residence (Ohio, Arizona, Texas or Florida)
• Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
• 1 or more years of experience working in a customer service environment
• Self-starter and able to succeed with minimal remote supervision
• Problem solver with the ability to engage with others
• Excellent communication skills (verbal and written)
• Experience using multiple computer applications simultaneously and strong data entry skills
• Ability to work the scheduled hours: 8-hour shifts, Monday – Friday sometime between the hours of 8 a.m.-11 p.m. EST
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• 1 or more years of mail order pharmacy experience
• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
• Working knowledge of RxNova, CRM and/or ScriptMed
• Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work
• Problem solver who can find viable solutions that meets business needs, absent from all ideal tools and resources.
• Experience with grievances and/or member complaints
• Data entry experience
• Bilingual in Spanish and English

Responsibilities

• Telephonic support Pharmacists and patients by ensuring adherence to Specialty Rx specific operational processes and programs.
• Will work within defined call center productivity and quality metrics.
• Make decisions focused on interpretation of area/department policy and methods for completing assignments.
• Work within defined parameters to identify work expectations and quality standards while having latitude over prioritization/timing.
• Work under minimal direction in a remote/work at home setting.
• Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed