Specialty Nurse Navigator - Division of Otolaryngology

Children’s Hospital of Philadelphia•Philadelphia, PA

47d•$92,100 - $117,400•Onsite

About The Position

This role will provide guidance, oversight, and coordination to the following activities: Represents patients and families coming to CHOP from local, regional and national, and international sources including referring physicians, hospitals, community at-large, and other ancillary agencies by coordinating their care. Provides on-going family support and ensures referral to appropriate support services Coordinates patient care services and maintains interpersonal relationships with patients, families, physicians and referral sources for the duration of care - from initial contact through discharge and follow-up. Works with leadership to assist in the development and implementation of education and outreach activities for the Program. This position will be focused on the hearing implant and vestibular programs. The ideal candidate will have prior experience with care coordinator and nurse navigator experience.

Requirements

Technical Diploma Nursing Required
At least five (5) years nursing experience Required
Previous experience in pediatrics Required
Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required
Expert knowledge of pediatric nursing
Intermediate proficiency with office software (Microsoft Office) including word processing, and spreadsheet software (Word, Excel)
Basic knowledge of database programs and data management concepts
Excellent verbal and written communications skills
Excellent customer service skills
Excellent interpersonal skills
Excellent time management skills
Excellent organizational skills
Ability to maintain confidentiality and professionalism
Ability to work independently with minimal supervision
Ability to gather, analyze and make recommendations/decisions based on data
Ability to convey complex or technical information in an easy to understand manner
Ability to collaborate with stakeholders at all levels
Ability to be flexible and adaptable to change
Ability to travel on a local, regional and national level as needed

Nice To Haves

Master's Degree Preferred
At least seven (7) years nursing experience Preferred

Responsibilities

Coordinates care with referring clinicians, patients, and families to ensure ease of access and ongoing communication, continually striving to enhance the CHOP experience, focusing on family centered care.
Coordinates a plan of care for referral patients and families and is the person of contact with their referring physician.
Assesses patient’s and parent’s health status, health care, psychosocial and support needs
Provides instruction in disease process, treatment plan, health and skill teaching Coordinates referrals and collection of appropriate medical records and diagnostic information; abstracts pertinent clinical information as necessary.
Maintains a relationship with the patient/family throughout the course of their care, from initial contact to the end of their hospitalization, providing the patient and referring physician with updates and pertinent medical information.
Supervises scheduling processes by assisting in triaging new patients for urgency; assigning new patients/consults to appropriate providers; and ensuring coordinated care for patients in need of multiple provider and diagnostic appointments.
Identifies potential referring physicians and develops a strategy to encourage them to become CHOP referring physicians and works to establish ongoing relationships. Participates in appropriate meetings relevant to patient’s management, i.e. case conference, etc
Develops and Implements strategies to increase utilization of the services, programs and physicians.
Identifies and evaluates new markets, to include statistical analysis of potential markets, estimates of growth, identification of client needs, and competitive analyses.
Identifies potential referring physicians and develops a strategy to encourage them to become CHOP referring physicians and works to maintain ongoing relationships.
Periodically develops, refines and updates outreach materials, such as survey tools, fact sheets, and patient/family/provider education.
Facilitates philanthropic activities that support programmatic initiatives.
Works with the Web and Marketing Teams to assist in the development of program web and print content, including patient education materials.
Collaborates with all appropriate CHOP departments to strengthen relationships and facilitate the referral process.
Meets routinely with strategic internal partners to ensure consistent messaging to referral audiences and alignment of key program initiatives.
Establishes, tracks and maintains metrics and helps prepare related reports and resources.
Develops and maintains a physician/referral contacts database.
Works with collaborators to develop and maintain survey tracking tool for referrals
Provides referral demographics (reports) and analyses to support departmental growth objectives.
Establishes and maintains metrics in relation to outreach priorities and departmental initiatives.
Acts as a resource and mentor for staff (i.e. administrative staff, nursing) regarding patient or family processes or procedure inquiries, and complex patient issues.
Continually evaluates communication processes with all stake holders (referring physicians, hospitals, CHOP Faculty and staff, families/patients, etc.) and recommends strategies to improve if needed.
Works to educate team members who communicate with families regarding access questions, cardiac procedures, potential course of hospitalization, etc. as needed opportunities arise.
Participates in the development of patient educational materials i.e. videos, web education, parent instructions, outreach materials etc.
Participate in community outreach educational programs and educational activities to promote quality patient care.
Provides coverage or support for leaders when needed.
Other duties as assigned