Registered Nurse - Otolaryngology

University of California, San Francisco•San Francisco, CA

About The Position

The Clinical Nurse/Registered Nurse uses the nursing process of assessment, planning, implementation, and evaluation to provide safe, therapeutic, patient-centered care in outpatient settings. As an integral member of interdisciplinary healthcare and nursing teams, the nurse performs established nursing procedures, coordinates patient care, and supports patients with complex clinical needs. The position requires the knowledge, clinical judgment, and competencies needed to perform assigned responsibilities within the legal scope of the California Nurse Practice Act and is accountable to the Nurse Manager for overall work performance. The role supports adult and pediatric patients in outpatient clinical settings across UCSF Health locations, which may include Parnassus, Mount Zion, Bayfront, satellite clinics, UCSF Health partnerships, and other off-site locations where UCSF faculty provide care. It includes telephone triage, patient education, clinical and procedural support, care coordination, administrative activities, staff training, and cross-coverage across Otolaryngology subspecialties and locations.

Requirements

At least 6 recent months of Ambulatory/Outpatient Otolaryngology experience.
At least 2 recent years of ICU, Medical/Surgical, or ED inpatient experience.
Strong written and oral communication skills.
Demonstrated experience working in a multidisciplinary healthcare setting.
Current licensure as a Registered Nurse in the State of California.
Current healthcare provider CPR certification.

Nice To Haves

BSN or MSN.
Experience in Otolaryngology and head and neck conditions, including tracheostomies.
Experience with EPIC.

Responsibilities

Perform telephone triage and manage patient in-basket messages by assessing clinical concerns and coordinating appropriate follow-up.
Respond to urgent-line calls and provide timely, accurate clinical guidance within the RN scope of practice.
Provide nursing support for routine and complex patient needs, including urgent or emergent situations in outpatient settings.
Conduct nurse-only visits, including immunizations, medication-related education, and other patient education.
Assist providers with in-clinic procedures and other patient-care activities as needed.
Room patients and provide clinical coverage for Medical Assistants and Licensed Vocational Nurses during staffing shortages, breaks, or other operational needs.
Coordinate patient care with physicians, advanced practice providers, nursing colleagues, and other interdisciplinary team members.
Assist with management and coordination of care delivered by other members of the nursing team.
Provide cross-coverage across Otolaryngology subspecialties and clinical locations according to operational and patient-care needs.
Support clinical procedures and coordinate transport and processing of scopes and instruments through Endoscopy, RPC, and Sterile Processing.
Assist with onboarding, procedural training, and competency validation or sign-offs for nursing and clinical staff in the primary clinic and off-site locations.
Maintain clinical knowledge and competencies needed to safely support specialized Otolaryngology procedures and patient populations.
Complete and coordinate clinical administrative activities, including prior authorizations, durable medical equipment documentation, prescription refills, home health forms, and disability-related documentation.
Assist with developing, reviewing, and maintaining nursing grids, workflows, protocols, and procedures for departmental needs.
Participate in nursing committees, Unit-Based Leadership Team (UBLT), TNB, and other applicable meetings.
Collaborate with nursing leadership and interdisciplinary colleagues on quality improvement initiatives and provide feedback to improve patient care, safety, efficiency, and clinical operations.