Specialty Healthcare Coordinator

PDS Health•Westminster, CO

2d•$20 - $28

About The Position

The Specialty Healthcare Coordinator (SHC) partners with supported Specialists to help patients make informed decisions and commit financially to diagnosed treatment. The role involves explaining treatment choices and financial options, addressing common patient concerns, and proactively managing Specialist schedules to support productive specialty days. The SHC provides consultative, educational support to patients while promoting a positive patient experience and ongoing patient relationships. The position may require travel between offices.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented approach, including setting realistic goals, meeting commitments, prioritizing, and persisting to achieve results.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused and data-driven approach; detail orientation, organization, computer proficiency, and knowledge of operational processes.
Financial acumen, including understanding profit drivers, using metrics, and building team members’ financial understanding.
Influencing skills, including active listening and creating win-win reasons for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain patient-record confidentiality.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Help patients make a financial commitment to begin treatment diagnosed by the Specialist.
Develop proficiency with PDS systems and tools to assist patients in choosing options suited to their needs.
Prioritize specialty coordination and consultation, serving as a subject matter expert for treatment plans that include specialty care.
Proactively manage Specialists’ schedules to keep them full, staggered, balanced, and productive, with appropriate treatment paperwork completed.
Liaise between the office and specialty teams, facilitating communication, scheduling considerations, consultations, treatment plan changes, patient care, and follow-up appointments with specialty, general dentistry, and hygiene.
Understand and use available financial options to help patients choose dentistry that fits their budgets.
Professionally address common patient objections before specialty appointments.
Obtain required insurance pre-authorizations before treatment when needed.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand specialty goals and metrics, including reports used to track key metrics and patient care.
Represent the PDS brand and make decisions consistent with its framework.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor, and communicate with others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.