Specialty Healthcare Coordinator

PDS Health•Spring Hills, TX

5d•$16 - $22

About The Position

The Specialty Healthcare Coordinator (SHC) partners with supported Specialists to help patients make a financial commitment to begin diagnosed treatment. The role involves explaining treatment options and available financial arrangements, addressing common objections, and keeping Specialist schedules productive. The coordinator supports patients in a consultative and educational manner while promoting a positive patient experience and ongoing patient relationships. The SHC coordinates specialty treatment plans and related office operations, including communication between the office and specialty teams, scheduling follow-up care, obtaining insurance pre-authorizations, and tracking specialty goals and metrics. The role also requires compliance with company policies and applicable regulations, professional conduct, and support for the company’s brand and standards. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and daily prioritization.
Patient advocacy skills, including flexibility, adaptability, empathy, passion, and ethical conduct.
Process-focused skills, including data-driven decision-making, attention to detail, organization, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, and building financial understanding among team members.
Influencing skills, including active listening and observation and creating a win-win case for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin treatment diagnosed by the Specialist.
Become proficient in PDS systems and tools to help patients make decisions suited to their wants and needs.
Prioritize specialty coordination and consultation and serve as a subject matter expert for treatment plans that include specialty care.
Proactively manage Specialists’ schedules to keep them full, staggered, balanced, and productive, with appropriate treatment paperwork completed.
Act as a liaison between the office and specialty teams, facilitating communication, scheduling considerations, consultations, treatment plan changes, and follow-up appointments with specialty, general practice, and hygiene teams.
Explain available financial options so patients can choose treatment that fits their budget.
Professionally address common patient objections before patients arrive for specialty appointments.
Obtain required insurance pre-authorizations before treatment when needed.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand specialty goals and metrics, including reports used to track key metrics and patient care.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor, and address others professionally and respectfully.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.