Specialty Healthcare Coordinator

PDS Health•Tucson, AZ

2d•$17 - $23

About The Position

The Specialty Healthcare Coordinator (SHC) partners with supported Specialists to help patients make a financial commitment to begin diagnosed treatment. The role explains financial options and treatment choices, addresses common patient objections, and helps keep Specialists’ schedules productive. The SHC supports patients through consultative, educational interactions while contributing to a positive patient experience and ongoing patient care. The coordinator works with office and specialty teams to facilitate communication, scheduling, consultations, treatment plan changes, and follow-up care. The role also includes insurance pre-authorizations, tracking specialty goals and metrics, participating in team meetings, and ensuring compliance with company policies and applicable regulations. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Patient-advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused and data-driven, with strong organization, attention to detail, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers and using metrics to manage.
Influencing skills, including active listening and the ability to create a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin treatment diagnosed by the Specialist.
Develop proficiency in PDS systems and tools to help patients make informed decisions suited to their needs.
Prioritize specialty coordination and consultations and serve as a subject matter expert for treatment plans involving specialty treatment.
Proactively manage Specialists’ schedules to keep them full, staggered, balanced, and productive, with appropriate treatment paperwork completed.
Act as a liaison between office and specialty teams, facilitating communication, scheduling, consultations, treatment plan changes, and follow-up appointments with specialty, general practice, and hygiene teams.
Explain and use available financial options to help patients choose treatment that fits their budget.
Address common patient objections to starting treatment before the patient arrives for a specialty appointment.
Obtain insurance pre-authorizations when needed before treatment.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand specialty goals and metrics and use relevant reports to track key metrics and patient care.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and communicate respectfully.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.