Specialty Healthcare Coordinator

PDS Health•Atascocita, TX

6d•$16 - $22

About The Position

The Specialty Healthcare Coordinator (SHC) partners with supported specialists to help patients make informed treatment decisions and gain a financial commitment to begin diagnosed treatment. The SHC explains treatment choices and available financial options, addresses common patient objections, and proactively manages specialist schedules to support productive specialty days. The role provides consultative, educational support to patients while contributing to a positive patient experience and ongoing patient relationships. The coordinator serves as a liaison between the office and specialty teams, supporting communication, scheduling, consultations, treatment plan changes, and follow-up care. The role also involves insurance pre-authorizations, tracking specialty goals and metrics, participating in team meetings, and complying with company and regulatory policies. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented; able to set realistic goals, meet commitments, persist, and prioritize daily work.
Patient-advocacy skills, including flexibility, adaptability, empathy, passion, and ethical conduct.
Process-focused and data-driven, with strong attention to detail, organization, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, and building team members’ financial understanding.
Influencing skills, including active listening and observing behavior and creating a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin treatment diagnosed by the specialist.
Develop proficiency in PDS systems and tools to help patients make decisions suited to their wants and needs.
Prioritize specialty coordination and consultations, serving as a subject matter expert for treatment plans that include specialty care.
Proactively manage specialist schedules so they are full, staggered, balanced, and productive, with appropriate treatment paperwork completed.
Act as a liaison between the office and specialty teams, facilitating communication, schedule considerations, consultations, treatment plan changes, and follow-up appointments with specialty, general practice, and hygiene teams.
Explain and use available financial options so patients can choose treatment that fits their budget.
Professionally address common patient objections before patients arrive for specialty appointments.
Obtain required insurance pre-authorizations before treatment when needed.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand specialty goals and metrics, including reports used to track key metrics and patient care.
Demonstrate stewardship of the PDS Brand and make decisions consistent with its framework.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and address others professionally and respectfully.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.