Specialty Care Navigator, Neurodiversity and Teens

Spring Health•New York, NY

6h•Remote

About The Position

The Specialty Care Navigator, Neurodiversity and Teens reports to the Senior Clinical Manager of Family Care and provides clinical navigation and family-centered support through Spring Health’s Neurodiversity Specialty Care Program. Neurodiversity support serves children and families from ages 0 to 17. The role also supports adolescents ages 13 to 17 and their caregivers in other Specialty Care programs, including Mood and Anxiety, Trauma, Eating Disorders, and Substance Use. The navigator conducts developmentally informed, neuroaffirming telehealth screening, triage, psychoeducation, and brief support; develops working formulations and individualized care plans; recommends appropriate next steps and levels of care; and connects members and families with clinical, school-based, and community resources. The role supports families with school accommodations and coordination, and works collaboratively with internal teams, external providers, schools, and community partners to reduce barriers and maintain continuity of care. It also includes documentation, follow-up, consultation, training, and contributions to program quality and member experience. This is a full-time, fully remote position with no travel required. The primary schedule is Monday–Friday, 9 a.m.–5 p.m. Pacific / 12–8 p.m. Eastern, with flexibility to work a later shift 1–2 days per week to support after-school scheduling and teen availability. The target base salary is $33.33–$42.31 per hour. Spring Health describes its total rewards package as including health, dental, and vision benefits; retirement matching; paid time off; parental leave; professional development reimbursement; and additional well-being and family-support programs.

Requirements

Active, independent mental health license as an LCSW, LMFT, or LPC.
At least 2 years of clinical experience supporting children, adolescents, caregivers, and families, including direct experience with neurodiversity such as ADHD, autism, social communication differences, or learning disorders.
Familiarity with evidence-based and family-centered supports for neurodivergent children and adolescents, including parent training, PCIT, and CBT-Family.
Experience interpreting neuropsychological or school-based evaluations and incorporating findings into referral and support planning.
Strong understanding of school-based supports and accommodations, including IEPs, Section 504 plans, IDEA, and coordination across school, healthcare, and community settings.
At least 2 years of clinical experience supporting adolescents with mood and anxiety concerns and trauma in outpatient or intensive outpatient settings, with knowledge of current best practices and evidence-based treatments for this population.
Working knowledge of and direct experience with adolescent eating disorders and substance use presentations, family context, evidence-based treatment approaches, and indicators for referral or a higher level of care.
Experience with clinical assessment, diagnostic formulation, differential considerations, level-of-care recommendations, and care planning, including adjusting recommendations as new information emerges.
Strong skills in motivational interviewing, psychoeducation, crisis support, safety planning, care coordination, and written and verbal communication.
Ability to organize a varied caseload, document accurately, use multiple technology platforms, and adapt to changing needs in a growing program.
Commitment to culturally responsive, inclusive, family-centered care that respects each young person’s strengths, identity, autonomy, and developmental needs.
Motivation to provide members with a high-touch experience.
Comfort using various computer platforms, learning new systems, and completing technology-related tasks efficiently.
Flexibility to work a later shift 1–2 days per week to support after-school scheduling and teen availability.

Nice To Haves

Bilingual.
Experience and training in one or more of the following evidence-based models: DBT-A, TF-CBT, FBT/Maudsley Method, or adolescent substance use treatment such as contingency management, harm reduction, or family-based therapy.
Proficiency in Adolescent ASAM criteria.

Responsibilities

Conduct developmentally informed and neuroaffirming telehealth screening, triage, and care navigation for children, adolescents, and caregivers seeking support with neurodiversity and related behavioral health needs, including ADHD, autism, social communication differences, and learning disorders.
Provide developmentally appropriate psychoeducation and brief support to children, teens, and caregivers navigating neurodiverse conditions.
Integrate information from youth, caregivers, providers, and available clinical, developmental, neuropsychological, or school evaluations to develop a working formulation, identify differential considerations, and recommend next steps.
Connect families with appropriate services, including therapy, medication management, neuropsychological evaluation, ABA, OT, SLP, and other community-based supports.
Guide families through school-related supports and accommodations, including IEP and Section 504 processes, and coordinate with schools and community providers when appropriate and authorized.
Conduct developmentally informed telehealth screening, triage, and care navigation for adolescents ages 13–17 and caregivers across Mood and Anxiety, Trauma, Eating Disorders, and Substance Use Disorder programs.
Provide developmentally appropriate psychoeducation and brief support to adolescents and caregivers navigating mood and anxiety concerns, trauma-related symptoms, eating disorders, and substance use.
Build and update individualized care plans reflecting the young person’s needs and goals, clinical presentation, level of care, family context, and available evidence; revise recommendations when new information changes the clinical picture.
Connect teens and families with appropriate services, including therapy, medication management, PRS, HLOC, and other community-based supports.
Use active listening and motivational interviewing to engage adolescents and caregivers while honoring adolescents’ voice, privacy, and developmental needs and supporting caregiver involvement consistent with confidentiality, consent, and safety requirements.
Recognize safety concerns, provide appropriate in-the-moment support and safety planning, and coordinate timely referral to a higher level of care when indicated.
Coordinate with internal clinical and operational partners and external providers, schools, and community resources to reduce barriers and support continuity of care.
Maintain timely and accurate documentation, follow up on agreed care steps, participate in consultation and training, and contribute feedback to improve program quality and member experience.
Participate in staff meetings, case consultations, and trainings.
Assist with onboarding and mentoring new team members.
Follow Spring Health policies and maintain confidentiality, compliance, and ethical standards.

Benefits

Health, dental, and vision benefits beginning on the first day of employment.
Access to One Medical accounts for employees and dependents.
HSA and FSA plans, with Spring contributing up to $1,000 to HSAs depending on plan type.
Employer-sponsored 401(k) match of up to 2%.
Yearly allotment of no-cost visits to Spring Health network therapists, coaches, and medication management providers for employees and dependents.
Paid time off policies including vacation, sick leave, and company holidays.
Parental leave after six months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a psychology-based weight management program.
Fertility care support through Carrot, plus up to $4,000 reimbursement for related fertility expenses.
Access to Wellhub for fitness, mindfulness, nutrition, and sleep options.
Access to BrightHorizons sponsored child care, back-up care, and elder care.
Up to $1,000 per year in professional development reimbursement.
Up to $200 per year in donation matching.