Specialty Care Navigator, Mood and Anxiety

Spring Health•New York, NY

20h•Remote

About The Position

Spring Health is seeking an independently licensed mental health professional (LCSW, LMFT, or LPC) to support members with chronic and treatment-resistant mood and anxiety disorders through its Mood and Anxiety Disorders Program. Reporting to the Lead Specialty Care Navigator, this role provides initial assessment, support and coaching, referrals, and ongoing care coordination. The position is full-time and fully remote, with a Monday–Friday schedule of either 8:30 a.m.–5:00 p.m. or 9:00 a.m.–5:30 p.m. MT or PT. The Specialty Care Navigator screens and supports members, helps them identify goals and suitable levels of care, coordinates referrals, and maintains ongoing contact throughout their care journey. The role also includes documentation, follow-up, collaboration with multidisciplinary teams, and occasional support for other specialty care teams. Team members are expected to use AI tools thoughtfully, apply human judgment to AI outputs, and continue developing AI fluency in support of their role and Spring Health’s mission.

Requirements

Current mental health license: LCSW, LMFT, or LPC.
At least 2 years of clinical care experience working with chronic and severe mood and anxiety disorders.
Experience with motivational interviewing, diagnostic assessment, and triage.
Knowledge of current best practices and evidence-based treatments for mood and anxiety disorders.
Excellent listening, written communication, and verbal communication skills.
Ability to acknowledge and embrace diversity and inclusion.
Experience working with diverse populations.
Motivation to provide members with a high-touch experience and go above and beyond for them.
Comfort using various computer platforms, learning new systems, and completing technology-related tasks efficiently.
Ability to multitask and context switch.

Nice To Haves

Experience and training in Dialectical Behavioral Therapy (DBT) is strongly preferred.
DBT certifications.
Bilingual.

Responsibilities

Conduct telephonic screening, brief intervention, and referrals to mood and/or anxiety specialty treatment providers.
Use active listening, psychoeducation, and motivational interviewing to understand members’ needs, support them, and help them set goals and engage in care.
Use knowledge of Dialectical Behavioral Therapy (DBT) skills to coach members during their care journey.
Identify an appropriate level of care, facilitate referrals, and coordinate care with Spring Health providers.
Provide consultation on mental health concerns and family or relationship issues, as appropriate to member needs.
Provide in-the-moment support and safety planning when members have safety concerns, risks, or crises.
Communicate in writing with members and providers through email.
Document information, maintain accurate records, complete follow-ups, and track progress in multiple systems, including an EHR, within required timeframes.
Identify and problem-solve barriers or disruptions to care.
Coordinate with multidisciplinary teams, including care support, provider operations, and benefits and billing, to support a smooth member experience.
Assist other specialty care teams, including substance use disorder, trauma, and eating disorders, as needed.
Participate in staff meetings, case consultations, and trainings.
Assist with onboarding and mentoring new team members.
Follow Spring Health policies and maintain confidentiality, compliance, and ethical standards.
Maintain member satisfaction, retain members through consistent outreach and contact as appropriate, and triage and enroll members into suitable levels of care based on their presenting problems and goals.
Contact members by phone and email to schedule triages.

Benefits

Health, dental, and vision benefits starting on the first day.
One Medical accounts for employees and dependents.
HSA and FSA plans, with Spring contributing up to $1,000 to HSAs depending on plan type.
Employer-sponsored 401(k) match of up to 2%.
Yearly allotment of no-cost visits to Spring Health network therapists, coaches, and medication management providers for employees and dependents.
Paid time off, including vacation, sick leave, and company holidays.
Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a psychology-based weight management program.
Access to fertility care support through Carrot, plus up to $4,000 reimbursement for related fertility expenses.
Access to Wellhub for fitness, mindfulness, nutrition, and sleep services.
Access to BrightHorizons sponsored child care, backup care, and elder care.
Up to $1,000 per year in professional development reimbursement.
$200 per year in donation matching.
Stock options.