Specialty Care Navigator, Trauma

Spring Health•New York, NY

18h•Remote

About The Position

Spring Health is seeking an independently licensed mental health professional (LCSW, LMFT, or LPC) to join its Care Navigation team and support members seeking care for PTSD and complex trauma. Reporting to the Lead Specialty Care Navigator of the Trauma team, the Trauma Clinical Care Navigator provides initial assessment, support, referrals, and ongoing care coordination within Spring Health’s Trauma program. The role is fully remote and full-time, with a Monday–Friday shift of either 8:30 a.m.–5:00 p.m. or 9:00 a.m.–5:30 p.m. Mountain or Pacific Time. The navigator screens and supports members, helps identify appropriate levels of care, facilitates referrals, and coordinates care with Spring Health providers. The role uses active listening, psychoeducation, motivational interviewing, and Judith Herman’s phase-based trauma treatment model to support members as they engage in care. It also includes consultation, safety planning when needed, written communication, documentation and follow-up, barrier resolution, and collaboration with multidisciplinary teams. The navigator may assist other specialty care teams and participates in meetings, case consultations, and trainings while following confidentiality, compliance, and ethical standards. Spring Health describes its mission as eliminating barriers to mental health and uses an AI-native platform to provide personalized support. Team members are expected to use AI tools thoughtfully, apply human judgment to AI outputs, and continue developing AI fluency relevant to their roles.

Requirements

Current mental health license: LCSW, LMFT, or LPC.
At least 2 years of clinical care experience working with PTSD and complex trauma.
Experience with motivational interviewing, diagnostic assessment, and triage.
Knowledge of phase-based trauma treatment models and evidence-based practices for PTSD, such as Prolonged Exposure, Cognitive Processing Therapy, EMDR, or ART.
Excellent listening, written communication, and verbal communication skills.
Ability to acknowledge and embrace diversity and inclusion.
Experience working with diverse populations.
Motivation to provide members with a high-touch experience and go above and beyond for them.
Comfort using multiple computer platforms, learning new systems, and completing technology-related tasks efficiently.
Ability to multitask and context-switch.

Nice To Haves

Trauma-specific licensure or certifications.
Bilingual.

Responsibilities

Conduct telephonic screening and brief interventions, and refer members to trauma specialty treatment providers.
Use active listening, psychoeducation, and motivational interviewing to understand member needs, provide support, and help members set goals.
Use Judith Herman’s phase-based trauma treatment model to provide stabilization support as members engage in care.
Use motivational interviewing to support members in engaging in care.
Identify appropriate levels of care, facilitate referrals, and coordinate care with Spring Health providers.
Provide consultation regarding mental health concerns and family or relationship issues, as appropriate to member needs.
Provide in-the-moment support and safety planning when needed for members experiencing safety risks or crisis.
Communicate with members and providers through email.
Document information, maintain accurate records, conduct follow-ups, and track progress in multiple systems, including an EHR, within required timeframes.
Identify and problem-solve barriers or disruptions to care.
Collaborate with multidisciplinary teams, including care support, provider operations, and benefits and billing, to support a smooth member experience.
Assist other specialty care teams, including Substance Use Disorder, Mood and Anxiety, and Eating Disorders, as needed.
Participate in staff meetings, case consultations, and trainings.
Follow Spring Health policies and maintain confidentiality, compliance, and ethical standards.
Maintain member satisfaction, retain members through consistent outreach and contact as appropriate, triage and enroll members into appropriate levels of care, and contact members by phone and email to schedule triages.