Neurodiversity Navigator

Lyra Health

4d•$37 - $56•Remote

About The Position

Lyra Clinical Associates is hiring a full-time Neurodiversity Navigator for its Center of Excellence for Neurodiversity. The center offers diagnostic evaluations, caregiver training, and tailored support for ADHD, autism, learning differences, and other neurodiversity-related needs. The role supports caregivers of children and adolescents with suspected or diagnosed neurodiverse conditions, adults seeking neuroaffirming and neurodiversity-informed care, and clients navigating assessment services and support resources. The Navigator provides short-term support and care navigation through phone, video conference, and email. The work includes psychoeducation about early intervention, behavioral strategies, diagnosis, and advocacy for school, government, and workplace accommodations, as well as connecting clients with evidence-based diagnosticians, services, and providers. This role does not involve in-person services or therapy. The position is remote and reports to the Supervisor, Neurodiversity Navigation.

Requirements

Master’s degree and Board Certified Behavior Analyst; BCBA certification and/or independent licensure is required. Supervised hours toward licensure are not provided.
Significant experience managing neurodiversity-related clinical situations; case management expertise is preferred.
Experience providing training and/or education about behavior and neurodiversity-related topics to caregivers and/or clients.
Deep understanding of the neurodiversity care navigation landscape at national, state, and regional levels for children and adults.
Comfort working in environments with constantly evolving responsibilities.
Passion for connecting people with client-centered care and ability to provide short-term support by phone, videoconferencing, and email.
Must be a full-time resident of the United States.

Nice To Haves

Bilingual Spanish-speaking ability.
Availability aligned with Pacific Time, such as 9 a.m.–5 p.m. PT or 10 a.m.–6 p.m. PT.

Responsibilities

Understand clients’ situations, conduct brief assessments of needs and potential risk concerns, provide relevant psychoeducation, develop client-centered care plans, and connect clients with treatment options and resources.
Use an assessment rubric to determine whether neuropsychological testing is indicated and, when recommended, assess whether virtual or in-person testing is appropriate.
Provide psychoeducational training to caregivers of children and teens with neurodiverse conditions, including strategies for addressing behavior and neurodiversity-related needs and improving caregiving.
Serve as a neurodiversity subject matter expert, advise on situations involving neurodiverse needs, consult with cross-functional and clinical teams on best practices, and help establish provider partnerships.
Independently manage a caseload of complex, multi-need neurodiverse clients through collaborative case management.
Support ongoing client engagement across levels of care and use neuroaffirming strategies to help clients become ready for treatment.
Manage client crises by conducting brief risk and needs assessments and connecting clients to treatment or crisis resources when needed.
Respond to callers seeking in-the-moment crisis support and offer brief, evidence-based coping skills.
Communicate professionally with clients and providers about access to care by email, phone, care portal/EHR, and videoconferencing.
Troubleshoot barriers to personalized, high-quality clinical care options.
Use Lyra’s matching software, facility databases, health plan directories, and internet searches to identify and connect clients with evidence-based treatment options suited to their needs and preferences.
Administer and monitor measures of caregiver strain and stress during caregiver training.
Participate in and present cases at multidisciplinary clinical consultation meetings when needed.
Coordinate care and communicate with clients’ health plans, the billing team, and clinical and support teams.
Provide leadership with feedback and suggestions to improve client experience, operational efficiency, and outcomes.

Benefits

Competitive compensation for session and administrative work.
Comprehensive healthcare, including medical, dental, vision, FSA/HSA, life, and disability insurance.
Access to coaching and therapy services for employees and their dependents.
Flexible scheduling to set availability for full-time hours.
Paid time off, including four weeks of vacation, sick days, and company holidays.
Paid parental bonding leave.
401(k) with up to 3% matching.
Employee Well-Being Program with fertility and family-building support, a maternity program, an employer discount marketplace, pet insurance, and financial planning tools.
Free live and recorded webinars with CE approval from APA, ASWB, and NBCC.
Malpractice liability insurance.
Licensure renewal reimbursement for up to five state licenses.
Cross-licensure sponsorship and support, if eligible.
A caseload of motivated clients matched to the employee’s expertise through the care platform.
A new Chromebook, dedicated Operations, HR, and IT support, and a monthly technology stipend or allowance.
Well-being perks and activities, surprise swag, and community celebrations.