Specialty Care Coordinator

True Rx Health Strategists•Washington, IN

2d•Hybrid

About The Position

Join True Rx Health Strategists as a Specialty Care Coordinator! Are you passionate about patient care and looking to make a real impact in the world of specialty medications? True Rx Health Strategists is seeking dedicated individuals to join our Specialty Care Management team as Specialty Care Coordinators. In this pivotal role, you'll play a vital part in providing empathetic support to patients, collaborating with our team, and ensuring seamless coordination of patient care through our specialty medication programs.

Requirements

High School graduate (some college preferred) or 3+ years of experience in customer service, patient care, or case management.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Products.
Detail-oriented with strong organization and prioritization skills.
Ability to multitask, strong analytical and problem-solving skills.
Familiarity with current HIPAA rules and regulations to maintain patient confidentiality.

Nice To Haves

Bilingual (Spanish/English) skills are a plus

Responsibilities

Accurately provide information to patients, pharmacies, providers, and relevant parties regarding specialty medication programs, procedures, and benefit plan designs.
Assist Specialty Care Managers in delivering empathetic and compassionate care, guiding patients through medication obtainment, specialty prior authorizations, and available resources.
Maneuver efficiently through various computer programs to retrieve information while caring for patients or assisting team members.
Collaborate with internal teams and external partners to resolve patient or client inquiries, ensuring a seamless experience.
Maintain detailed electronic records of each interaction, documenting actions taken to navigate the specialty medication process.
Take ownership of patient issues, following requests through to completion and resolving problems in a timely fashion.
Learn and retain benefit plan designs and Pharmacy Benefit Management (PBM) knowledge.
Adapt easily to constant change, internalizing new procedures or policies with an open and receptive mindset.