Specialty Care Certified Medical Assistant - FT M-F-8-4:30

Rush Memorial Hospital•Rushville, IN

10h•Hybrid

About The Position

This is a dynamic, full-time position (40 hours/week, Monday-Friday, 8 AM-4:30 PM) that allows a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) to provide patient care at the top of their training. Responsibilities include patient intake, determining health needs, administering diagnostic tests and treatments, obtaining patient specimens, and following provider orders and protocols. The CMA/RMA may have a dedicated role in one clinic or float between various outpatient offices, including RMH Healthcare Associates (Mobile Clinic), RMH Pediatrics, RMH Walk-In Care, RMH Milroy Primary Care, RMH Call Center, RMH Specialists, RMH Health Partners, and RMH Healthcare Solutions. This role works in partnership with physicians or NP/PAs to facilitate preventive, illness, and routine care, assisting in quality improvement processes for patient and clinical care. The position involves direct and indirect patient care in an ambulatory setting, integrating clerical and clinical functions as needed.

Requirements

Demonstrates ability to give and follow instructions accurately.
Demonstrates effective interpersonal skills necessary to interact with patients and various levels of health care personnel.
Time management and multiple task assignment management skills required.
Demonstrates ability to read, write, use medical terminology and perform simple calculations.
Basic fundamental CMA/RMA practices.
High school diploma or equivalent required.
Completion of a CMA/RMA course of study is required.
Extensive exposure to confidential information or matters and the ability to maintain privacy.
Working within scope of position to the highest ability.
Frequent contact with various persons or groups within and outside of the physician office and hospital.
Hold self-accountable to the patients providers, leadership and team members for patient and organizational needs.
Must be able to prioritize patient care needs.
Utilize critical thinking to solve problems and develop solutions.
Must be able to reason and use logical problem-solving skills.
Use independent judgment and initiative in handling situations out of the ordinary.
Ability to adjust to frequent changes and enhancements.
Regular requirement to walk, stand, bend, sit, use hands to handle or feel, reach with hands or arms, talk, and hear.
Frequent requirement to stoop, crouch and kneel.
Regular requirement to lift and/or move 5-20 pounds.
Frequent requirement to lift and/or move 20-35 pounds.
Occasional requirement to lift and/or move 35-100 pounds.
Infrequent requirement to lift and/or move > 100 pounds.
Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Speaking and listening skills are essential.
Must be able to work under moderate amounts of stress.
The noise level in this work environment is usually moderate.
Work is performed in a clean, well-lighted and ventilated building / mobile clinic.
Could be subject to infectious diseases, cuts, abrasions, burns, and punctures.
Work schedule may vary - usually daytime hours.
Reports to the Director of HCA/Pediatrics/Mobile Clinic/Milroy Primary Care, Director of Specialists/Behavioral and Mental Health Care and/or the Director of WIC/ Call Center depending on assignment.
Accepts direction from providers as well as leadership.

Nice To Haves

Minimum of two years of previous clinical experience preferred.
CMA/RMA is preferred.

Responsibilities

Provide patient care at the top of training.
Perform patient intake, determine health needs, administer diagnostic tests and treatments.
Obtain patient specimens and follow provider orders and protocols.
Work in partnership with physicians or NP/PAs to facilitate patient care.
Assist in quality processes for clinics to improve patient/clinical care.
Provide direct and indirect patient care in an ambulatory office setting.
Integrate clerical office-based functions with clinical functions as needed.
Assist with patient intakes, including taking and recording histories, vital signs, and performing screening tools.
Perform patient care needs such as treatments, obtaining specimens (including venipunctures), and administering medications (including injections) per provider orders.
Coordinate scheduling of referral consultations, surgical procedures, and diagnostic testing.
Assist with or perform prior authorizations for referrals/testing.
Complete assigned paperwork for providers (e.g., FMLA, Worker Compensation forms).
Prepare paperwork for provider signatures.
Provide patient education with provider guidance.
Potentially scribe provider documentation (training provided).
Use AIDET in communicating with patients.
Communicate with providers and patients regarding messages, medications, test results, referrals, and other patient care-related items.
Perform tasks with concern for patient wait times for rooming and providing results.
Treat patients with respect and concern for individual needs.
Provide great internal customer service to team members.
Demonstrate a team attitude, offering assistance to co-workers and soliciting assistance when necessary.
Organize exam rooms, perform stocking, cleaning/sanitizing, and upkeep duties for the clinic.
Monitor for patient and staff safety and report concerns.
Perform and document quality measures, including payer patient care needs, analyzer/testing quality controls, and required logs.
Work with team members and leadership for process improvement.
Expand knowledge base to become a go-to or leader in the position.
Maintain confidentiality and follow HIPAA regulations.
Attend 70% of scheduled staff meetings for the primary work area.
Attend mandatory in-service and educational offerings.
Seek opportunities for self-development and identify areas of improvement.
Conduct self in a professional manner, acting as a role model and promoting effective guest relations.
Provide proper notification for absence and tardiness, and be punctual.
Comply with hospital policies and procedures.
Complete projects and assignments on a timely basis.
Participate in emergency procedures, fire drills, evacuation procedures, and disaster plans.
Participate in committees to improve patient care, patient experience, or employment relations.
Participate in the Continuous Quality Improvement (CQI) Program.
Bring potential problems to the Director's attention.
Assist in data collection.
Suggest solutions to problems.
Emphasize, support, and commit to CQI practices and processes.
Take action to assure CQI within areas of responsibility.