Specialty Care Center Flow Facilitator
About The Position
The Specialty Care Center Flow Facilitator (SCC FF) advocates for patient flow and dynamic room utilization in collaboration with divisional operations and on-site teams. Acting as a change agent, the SCC FF establishes systems and processes that optimize patient throughput and support safe, efficient specialty care visits. The role participates in room assignment decisions, patient flow improvements, and throughput strategies at both divisional and site levels. It monitors patient movement, assesses room readiness, coordinates room allocations, and works with division leadership, site operations, practice managers, and clinical staff to support timely throughput and resolve flow issues. The SCC FF also uses data sources to identify opportunities to improve efficiency and reduce delays. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with some flexibility in timing.
Requirements
- High school diploma or GED.
- At least three years of experience in healthcare administration and/or building operations, with familiarity with EHR scheduling workflows.
- Strong or advanced computer skills.
- Ability to persuade, gain support and commitment, and mobilize people to take action.
- Ability to foster a positive attitude, team spirit, and trust.
- Ability to collaborate with stakeholders at all levels.
- Ability to manage multiple projects simultaneously, meet department objectives and deadlines consistently, set priorities, and work independently.
- Ability to generate and encourage creative ideas, innovative thinking, and imaginative solutions to issues or problems.
- Excellent attention to detail.
Nice To Haves
- Bachelor's degree.
- At least two years of previous experience with scheduling and room management systems such as EPIC or QGenda.
- Knowledge of scheduling systems such as EPIC or QGenda.
Responsibilities
- Facilitate communication across divisions and clinics to reduce silos, promote room sharing, and enhance collaboration within the Specialty Care Center.
- Establish and maintain systems that ensure safe, efficient patient flow.
- Continuously monitor room utilization, site capacity, and patient flow challenges.
- Participate in meetings to assess Specialty Care Center visit volumes, improve flow efficiency, and optimize room allocation.
- Work with divisions to assign space for new or planned clinics.
- Track and communicate room assignment changes to relevant stakeholders.
- Coordinate with local flow facilitators on room readiness and utilization, addressing delays as needed.
- Collaborate with clinical teams to maximize exam room usage by evaluating scheduling functionality and rooming methods.
- Review future clinic days to optimize room assignments, anticipate issues, and implement solutions.
- Act as a change agent in Specialty Care Center patient flow initiatives.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
