Specialty Associate - Crossroads Mall

Penney OpCo LLC • Portage, MI

9d • Onsite

About The Position

As a Specialty Associate, you contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals. The role involves helping customers, supporting sales and company programs, participating in store operations, and maintaining established performance standards.

Responsibilities

• Greet and assist customers in finding products and deliver exceptional customer service.
• Inform customers about key product attributes and care or protection plans, generate interest, and suggest additional products.
• Meet or exceed sales goals and productivity standards.
• Partner with team members and actively listen to customer issues.
• Promote FindMore, assist with credit, reward, and gift card programs, and engage customers in the company's credit application process.
• Participate in inventory processes and merchandise transfers, including returns to vendors or warehouses and handling defective merchandise.
• Maintain the sales floor recovery process to keep the store clean and organized.
• Complete pricing and signing processes in specialty businesses.
• Support company shrink and safety initiatives.
• Consistently meet established performance standards, including iCAP, product and service sales, customer service, profit, productivity, and attendance standards.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise for all associates.
• Eligible associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed