Specialties Field Manager

Atlanta West Carpets•Lithia Springs, GA

About The Position

The Field Operations Manager oversees daily operations of the Specialties Field Operations team within an assigned region. The role ensures projects meet or exceed company quality standards, builder expectations, and timelines. Working with the Specialties Operations Manager, this leader executes company goals, resolves operational challenges, and uses data-driven insights to improve operations. The position builds and maintains relationships with customers, installers, builders, and internal teams to support operational excellence. The role leads Field Operations Specialists and oversees field supervisors, including their development, performance, and adherence to standards. It also involves hiring, training, performance evaluations, job-site audits, field escalations, safety oversight, and communication between field and office teams. The position is field-based, with frequent travel to project sites and office locations, as well as occasional office work.

Requirements

Minimum of 5 years of experience in operations management, preferably within the Specialties division or a similar industry.
Proven leadership skills focused on team development and operational excellence.
Strong communication, organizational, and problem-solving abilities.
Valid driver's license and ability to travel extensively within the assigned territory.
Ability to navigate construction sites, including climbing stairs and standing for periods.
Ability to lift up to 50 pounds occasionally.

Nice To Haves

Bachelor’s degree in Construction Management, Business Administration, or a related field.

Responsibilities

Lead and mentor Field Operations Specialists to align performance with company objectives and operational goals.
Build and maintain relationships with builders to address concerns and improve satisfaction.
Conduct regular job-site audits to verify reported progress and resolve issues promptly.
Uphold company safety policies and promptly address safety concerns or incidents.
Ensure Field Operations Specialists provide timely and accurate updates to project management systems.
Serve as the primary point of contact for field escalations, resolving issues promptly while maintaining customer relationships.
Provide weekly coaching to supervisors on customer interactions, measurement accuracy, and service excellence.
Monitor field operations, identify process improvements, and implement changes to enhance efficiency and quality.
Oversee daily operations, including hiring, training, and performance evaluations.
Communicate field concerns, including scheduling challenges and system updates, to the office for resolution.
Maintain regular and reliable attendance, work effectively in a team, perform under pressure, and uphold confidentiality and professionalism.
Interview, hire, train, assign, direct, appraise, reward, and discipline employees; address complaints and resolve problems.
Oversee field supervisors, ensuring they are trained, supported, and meeting standards.
Coach and mentor supervisors to strengthen leadership and operational effectiveness.
Monitor team performance and implement corrective actions when necessary.