Specialties Field Manager

Atlanta West Carpets LLC•Lithia Springs, GA

About The Position

The Field Operations Manager oversees daily operations of the Specialties Field Operations team and ensures projects in the assigned region meet or exceed company quality standards, builder expectations, and timelines. The role leads Field Operations Specialists, works with the Specialties Operations Manager to carry out company goals and strategic objectives, resolves challenges, and uses data-driven insights to improve operations. It requires building and maintaining strong relationships with customers, installers, and internal teams to support operational excellence. This position supervises field personnel and is responsible for hiring, training, work assignment, performance evaluation, coaching, and addressing complaints and performance issues. It is field-based, with frequent travel to project sites and office locations, occasional office work, and exposure to outdoor weather and active construction sites.

Requirements

At least 5 years of experience in operations management, preferably within the Specialties division or a similar industry.
Proven leadership skills focused on team development and operational excellence.
Strong communication, organizational, and problem-solving abilities.
Valid driver’s license and ability to travel extensively within the assigned territory.
Ability to navigate construction sites, including climbing stairs and standing for periods.
Ability to lift up to 50 pounds occasionally.

Nice To Haves

Bachelor’s degree in Construction Management, Business Administration, or a related field preferred.

Responsibilities

Lead and mentor Field Operations Specialists, aligning their performance with company objectives and operational goals.
Build and maintain relationships with builders, address concerns, and promote customer satisfaction.
Conduct regular job-site audits to verify reported progress and resolve issues.
Uphold company safety policies and promptly address safety concerns or incidents.
Ensure Field Operations Specialists provide timely and accurate updates in project management systems.
Serve as the primary point of contact for field escalations and resolve issues while maintaining customer relationships.
Provide weekly coaching to supervisors on customer interactions, measurement accuracy, and service excellence.
Monitor field operations, identify process improvements, and implement changes to improve efficiency and quality.
Oversee daily operations, including hiring, training, and performance evaluations.
Communicate field concerns, including scheduling challenges and system updates, to the office for resolution.
Carry out supervisory duties, including interviewing, hiring, training, planning and assigning work, directing employees, appraising performance, rewarding and disciplining employees, and addressing complaints and problems.
Ensure field supervisors are trained, supported, and meeting standards; coach and mentor them to improve leadership and operational effectiveness.
Monitor team performance and implement corrective actions when necessary.
Maintain regular and reliable attendance, work effectively as part of a team, perform under pressure, and uphold workplace confidentiality and professionalism.