Specialized Travel Counselor– Production based in Montana

American Express Global Business Travel•Montana, United States, MT

13d•$46,200 - $85,800•Remote

About The Position

Amex GBT is seeking positive, energetic, customer-focused travel counselors to join their Global Entertainment Hub. This team provides end-to-end, full-scope travel services. Candidates must be comfortable working in a fast-paced environment and providing white-glove-level service to Concierge and Talent travelers. Top candidates will be proactive, motivated, accountable, always willing and organized with excellent follow-through. Working from home, you’ll collaborate with your team to provide creative, timely, and outstanding travel service experiences.

Requirements

5+ years of Travel Consultant and Customer Service experience.
Advanced knowledge of global points of sale, and international routings.
Proficiency in Native GDS (Sabre or Amadeus) and O365 products.
Professional communication (written and verbal) and high attention to detail.
Resolves customer issues quickly and independently.
Ability to multitask in fast-paced, evolving environments and proactive follow through.
Commitment to integrity, personal accountability, and initiative.
Team-oriented mindset, positive attitude and openness to feedback.

Nice To Haves

Background in Entertainment, News, Sports, Production, VIP or Publicity travel an asset.

Responsibilities

Provide consultative, proactive, policy-compliant travel recommendations.
Book and accurately manage global points of sale air, hotel, rail, and ground travel bookings.
Handle specialized requests such as upgrades, name changes, meet & greets, media bags, and groups.
Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
Maintain accurate notes of approvals, direct billing, and handover items.
Build strong relationships and communicate effectively with your team, leaders, clients, coordinators, and suppliers.
Safeguard and prevent fraudulent callers from gaining access to confidential client information.