Specialized Travel Counselor- Entertainment Lead weekend
About The Position
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This Traveler Care Team is seeking positive, energetic, customer-focused travel counselors to join our Global Entertainment Hub. This team provides end-to-end, full-scope travel services. Candidates must be comfortable working in a fast-paced environment and providing white-glove-level service. Top candidates will be proactive, motivated, accountable, always willing and organized with excellent follow-through. Working from the comfort of your home, you’ll collaborate with your team to provide creative, timely, and outstanding travel service experiences.
Requirements
- 5+ years of Travel Consultant and Customer Service experience.
- Advanced knowledge of global points of sale, and international routings.
- Proficiency in Native GDS (Sabre or Amadeus) and O365 products.
- Professional communication (written and verbal) and high attention to detail.
- Resolves customer issues quickly and independently.
- Ability to multitask in fast-paced, evolving environments and proactive follow through.
- Commitment to integrity, personal accountability, and initiative.
- Team-oriented mindset, positive attitude and openness to feedback.
- Weekend shifts, and shift flexibility is required.
Nice To Haves
- Background in Entertainment, News, Sports, Production, VIP or Publicity travel an asset.
Responsibilities
- Frontline travel counselor support; guide team on policy, ticketing, customer service
- Prioritize workload, and direct team to ensure customer contracted SLAs are achieved
- Training and quality monitoring to ensure high level of service delivery is adhered to.
- Build strong relationships and communicate effectively with your team, leaders, clients, coordinators, and suppliers.
- Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
- Provides feedback via one-on-one and mini-coaching sessions as needed
- Communicate effectively; sharing knowledge, industry and policy updates regularly
- Creates and maintains training, and reference materials
- Customer Service research and resolution
- Book and accurately manage global point of sale air, hotel, rail, and ground travel bookings.
Benefits
- health and welfare insurance plans
- retirement programs
- parental leave
- adoption assistance
- wellbeing resources
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- access to over 20,000 courses on our learning platform
- leadership courses
- new job openings available to internal candidates first.
- connect with colleagues through our global INclusion Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
