Specialized Travel Counselor- Corporate weekend and overnights
American Express Global Business Travel
•$46,200 - $85,800•Remote
About The Position
Amex GBT is seeking positive, energetic, customer-focused travel counselors to join their Global Entertainment Hub. This team provides end-to-end, full-scope travel services. Candidates must be comfortable working in a fast-paced environment and providing white-glove-level service to Concierge and Talent travelers. Top candidates will be proactive, motivated, accountable, always willing and organized with excellent follow-through. Working from home, you’ll collaborate with your team to provide creative, timely, and outstanding travel service experiences.
Requirements
- 5+ years of Travel Consultant and Customer Service experience.
- Advanced knowledge of global points of sale, and international routings.
- Proficiency in Native GDS (Sabre or Amadeus) and O365 products.
- Professional communication (written and verbal) and high attention to detail.
- Resolves customer issues quickly and independently.
- Ability to multitask in fast-paced, evolving environments and proactive follow through.
- Commitment to integrity, personal accountability, and initiative.
- Team-oriented mindset, positive attitude and openness to feedback.
Nice To Haves
- Background in Entertainment, News, Sports, Production, VIP or Publicity travel an asset.
Responsibilities
- Provide consultative, proactive, policy-compliant travel recommendations.
- Book and accurately manage global points of sale air, hotel, rail, and ground travel bookings.
- Handle specialized requests such as upgrades, name changes, meet & greets, media bags, and groups.
- Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
- Maintain accurate notes of approvals, direct billing, and handover items.
- Build strong relationships and communicate effectively with your team, leaders, clients, coordinators, and suppliers.
- Safeguard and prevent fraudulent callers from gaining access to confidential client information.
Benefits
- health and welfare insurance plans
- retirement programs
- parental leave
- adoption assistance
- wellbeing resources
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- access to over 20,000 courses on our learning platform
- leadership courses
- new job openings available to internal candidates first.
- global INclusion Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
