Specialized Billing Administrator

Airgas • Tulsa, OK

4d • Onsite

About The Position

The Specialized Billing Administrator is responsible for the customer billing that falls outside the scope of normal retail operations. This area of business includes, but is not limited to, the management of the Cylinder Lease Program, Progressive Pay Invoicing, and may be asked to assist with Digitally Integrated/Special Handled accounts. Working closely and collaboratively with the Specialized Billing Supervisor as well as the end user Customer, Branch personnel and Leadership this position achieves a high level of customer service, accuracy in billing, timeliness in maintenance, and process improvements.

Requirements

• High school diploma required.
• Customer service experience, preferably in an office setting (in lieu of college coursework).
• Strong proficiency in Microsoft Office and Google Suite, specifically in Excel/Google Sheets to include pivot tables, macros, and data links.
• Capable of researching and analyzing data with the ability to identify reasons for trends and anomalies.
• Able to work extended hours as needed to meet required deadlines.
• Limited, periodic travel may be required.

Nice To Haves

• Some college-level coursework in accounting or business is desired.
• Knowledge of ERP systems, preferably SAP.
• Familiar with continuous improvement principles and tools.

Responsibilities

• Drive continued improvement in safety, quality and efficiency initiatives.
• Process renewals, specialized orders and verify billing.
• Respond to various forms of communication pertaining to requests for updates, working through an issue, resolving a dispute, or making recommendations.
• Analyze data, the customer requirements and requests and takes appropriate measures to update the operating system.
• Perform daily audits to ensure customer satisfaction and data integrity

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Up to 14-week paid child birth benefits.
• 401(k) Retirement Plan with company match.
• Tuition Assistance.
• Paid Holidays, Vacation, and Sick time.
• Benefits start after just 30 days of employment.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave.
• Floating holidays, jury duty and funeral/bereavement leave.
• Discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED