Specialist, Workplace Experience & Office Operations

Known•New York, NY

22h•$72,000 - $78,000•Onsite

About The Position

Known is seeking a Specialist, Workplace Experience to help shape the day-to-day experience of working at Known. This role plays an important part in creating an environment that reflects our values and supports people in doing their best work. Serving primarily as the Office Manager, you’ll own the day-to-day, keep things humming, and be the friendly, approachable go-to who makes work feel a little easier (and a lot more welcoming). You’re a natural problem-solver with a positive, can-do attitude who loves rolling up your sleeves, collaborating with others, and making things happen. From keeping the office organized to creating an environment where people feel supported and at home, you’ll play a big role in shaping a workplace people want to be part of. Beyond office operations, this role supports internal events, employee experience initiatives, and internal communications in partnership with the Culture & Communications team. From small details to larger programs, this person helps ensure the workplace feels thoughtful, well-run, and cared for. This is a hands-on role for a self-starter who works autonomously, manages multiple priorities with care, and takes pride in doing things well. The right candidate combines strong execution with a genuine commitment to others and takes pride in creating a community where people feel supported, respected, and excited to come to work. This role requires a consistent in-office presence and is based full-time in Known’s NYC headquarters.

Requirements

3+ years of experience in a fast-moving, people-facing role: retail management, hospitality, guest services, and office operations roles
A service-first mindset. You notice what people need and act on it
Experience juggling several priorities at once without dropping any of them
Strong follow-through and attention to detail
Comfort talking to anyone, from a new hire to a senior leader
Proficiency with Microsoft Office and Google Workspace
A self-starter who works independently and takes ownership
Calm under pressure, dependable, and organized
Comfortable managing multiple responsibilities simultaneously
Approachable and service-oriented
Solutions-oriented and proactive

Nice To Haves

Vendor management experience is a plus
Basic budgeting or expense tracking experience is a plus
Experience supporting internal events or programs preferred

Responsibilities

Oversee daily office operations and facilities in our New York headquarters and maintain a productive, organized, and welcoming environment
Be a go-to resource for employees, helping connect people with the right information, resources, and people to get things done
Manage office supplies, amenities, and shared spaces
Track and submit office expenses and support budgeting processes
Coordinate maintenance, repairs, and facilities requests, and maintain office equipment
Manage vendor relationships and office services
Handle mail, deliveries, shipments, and general office logistics
Support workspace setup, onboarding logistics, and office updates as needed
Support planning and execution of internal events, including office lunches, happy hours, celebrations, and culture programming
Coordinate event logistics, including catering, supplies, room setup, and vendor management
Support initiatives related to employee engagement, wellbeing, learning and development, and cultural observances
Maintain office amenities, food and beverage programs, and swag inventory
Support onboarding experiences and welcome clients and guests
Serve as a liaison between Known offices to support coordination of internal events, workplace initiatives, and shared programs
Support internal communications, including Slack posts and emails, calendar invites, and communication channels
Maintain internal calendars, documentation, and shared resources
Partner with Talent on scheduling and employee logistics
Support special projects across Culture, Communications, Facilities, and Events